Search found 27 matches

by support@abaca.co.uk
Thu Jul 19, 2012 3:00 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Thanks John, just checking, that's Version 4.0203 as detailed on the Drivers API SDK page dated 17th July 2012, the PDF-XChange PRO SDK page still shows Version 4.0201 ? We started out on the Drivers API SDK but upgraded a couple of years back. Thanks very much for getting to the bottom of this one ...
by support@abaca.co.uk
Thu Jul 19, 2012 8:12 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Ah thanks for that Roman, good to know :) We would like to stay on version 4 for a little while now as a change of licence key for upgrading to version 5 is always a bit of a logistical nightmare for us as we also have some Delphi programs that use the pdf printer client side and having to track who...
by support@abaca.co.uk
Wed Jul 18, 2012 4:16 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hi John, We now consider this debug version you supplied to us to be a successful fix, we have had no recurrence of the problem at the first site we put it into 5 weeks ago and since then Jay has put it into several other sites when each one reported an issue, again no recurrence of the problem at a...
by support@abaca.co.uk
Tue Jun 19, 2012 4:16 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Just a quick update, still no exception at the test site however it has been known to be two or more weeks between exceptions, recently it has been a bit more frequent.

Anyway we will continue to monitor for a while yet but it's certainly looking better than it has been recently.

Regards
Jim
by support@abaca.co.uk
Mon Jun 11, 2012 9:31 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

I have now installed this new version at the main site that is having the problem, sometimes it's a few days before the issue shows up sometimes it's quick so we will monitor it and get back to you.


Jim
by support@abaca.co.uk
Fri Jun 08, 2012 10:09 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hi Jim, Please try this update. Just unpack the attached binaries (pdfSaver4.exe and drvui40.dll) into PDF-XChange install directory (as you did previously). The update fixes one possible cause of this issue. It will also generate a more detailed dump (of moderate size - about several MB) if the cr...
by support@abaca.co.uk
Wed Jun 06, 2012 10:13 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Roman - Tracker Supp wrote:Hi Jim,
Thanks for the dump. Now we need a couple of days here to investigate and provide a fix (or the next debug step).
Thanks Roman!

Cheers
Jim
by support@abaca.co.uk
Wed Jun 06, 2012 3:00 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hi Jim, If you can react to the crash immediately, it probably makes sense to generate full dumps (these will be of much greater size - from 100s MB up to several GB) to avoid possible extra debug iterations. Is it possible for you to get the dump file from the server shortly after the crash occurs...
by support@abaca.co.uk
Fri Jun 01, 2012 11:07 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hi Jim, Ok, now here is a live pdfSaver4 binary (attached). Please put it at the same place as the previous one. The printing should work now - dump will be created only when a real crash occurs. Please check your temp directory (as you did previously) when you get Windows crash report on pdfSaver....
by support@abaca.co.uk
Thu May 31, 2012 10:31 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

3. Open Windows Run dialog (Start->Run... or press Win+R key combination). Type %TEMP% and press Enter. You should get your temp directory opened in Windows explorer. Check if a file with pattern pdfSaver4.exe.xxxxxxxxxxxxxxxx.dmp has appeared there (check also the file time). Please tell us the re...
by support@abaca.co.uk
Thu May 31, 2012 4:00 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hello, Please do the following steps to ensure the dump creation code works ok: 1. Unpack the attached file (pdfSaver4.exe) to the PDF-XChange installation directory (e.g. "c:\Program Files\Tracker Software\PDF-XChange 4"). Do not forget to backup the original file . 2. Do some printing. ...
by support@abaca.co.uk
Thu May 31, 2012 10:41 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Thanks for that Jim, So your customer has been running this for years and recently have seen this behaviour start on the same hardware that worked reliably or is the a new customer with different hardware and you are referring to your product having been working for years for others? We have over 8...
by support@abaca.co.uk
Wed May 30, 2012 9:51 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hi Jim, the dump files should be in a Windows Temp folder, either the System Temp folder or the current user's temp folder. You can check the locations in the Control Panel under System --> Advanced system settings --> Advanced tab --> Environment Variables. On my machine it is %USERPROFILE%\AppDat...
by support@abaca.co.uk
Tue May 29, 2012 3:49 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hello Jim, I just spoke with Ivan again, but he told me that we will need this crash dump if we are to be able to investigate this further. Please check those two articles on how you can create the needed dump files: http://support.microsoft.com/kb/254649 http://blogs.technet.com/b/askperf/archive/...
by support@abaca.co.uk
Thu Mar 29, 2012 10:26 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

sorry what I meant was that our recorded end time is within one second of the event log entry that is generated when pdfsaver4 crashes.
by support@abaca.co.uk
Thu Mar 29, 2012 10:25 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hi Ivan, We did, but I just checked again and there are definitely no files matching your specification in %TEMP% on that server. One additional bit of information in relation to this problem is that we checked our report log times and the event log and it turned out that the crash appears to happen...
by support@abaca.co.uk
Tue Mar 27, 2012 3:50 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hi Stefan, We put this version in last week and have now today had a failure at this site however still no dmp file? We searched the entire drive and found nothing? Problem signature: Problem Event Name: APPCRASH Application Name: pdfSaver4.exe Application Version: 4.0.201.0 Application Timestamp: 4...
by support@abaca.co.uk
Wed Mar 21, 2012 4:22 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Hi Ivan,

Sorry mate but we cannot open that zip file a couple of us here have tried but it says it's corrupt?

Regards
Jim
by support@abaca.co.uk
Mon Mar 19, 2012 9:03 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Thanks John, appreciate the update.

Jim
by support@abaca.co.uk
Fri Mar 16, 2012 10:50 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

We just put it in at one site this morning and we got this exception pretty quickly. Are there additional error logs that you would expect with this version, I could not find any? Windows Server 2008 R2 64 bit. -----------------------------------------------------------------------------------------...
by support@abaca.co.uk
Fri Mar 16, 2012 9:16 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Ah Ivan any chance we could get a 32 bit version and a 64 bit version, we get this problem on both types of server OS.

Jim
by support@abaca.co.uk
Wed Mar 14, 2012 1:17 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

That's great news John thanks.

We will need to limit any beta version to just a couple sites for a few days and if there are no major problems with that we will roll it out across our user base as we won't know if we still have the problem without a statistically large sample of sites.
by support@abaca.co.uk
Tue Mar 13, 2012 9:33 am
Forum: PDF-XChange Drivers API SDK
Topic: Invalid user profile path printer driver problem
Replies: 1
Views: 2185

Invalid user profile path printer driver problem

This is more for information really, yesterday we had another odd issue with the PDF-XChange Printer driver that we had never seen before, however we have now solved this particular problem. The background is as follows. On one of our sites the company were running Small Business Server as their dom...
by support@abaca.co.uk
Tue Mar 13, 2012 12:23 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

H John, No that is not what I said, it would appear the problem has been around for a while possibly a year or so, our support staff have simply either being upgrading sites to the latest printer driver or have been manually clearing the exception on the servers if no latest update of your printer d...
by support@abaca.co.uk
Mon Mar 12, 2012 5:16 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

Ah sorry the size thing might not be an issue we just re-ran the report and it's only a couple of pages, odd that our log time and the exception time are 3 minutes apart though. We have been using the PDF Printer driver for many many years and we know it copes well with some pretty big report runs w...
by support@abaca.co.uk
Mon Mar 12, 2012 11:42 am
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

Re: PDFSaver4.exe intermittent failures and lockups

It's Windows Server 2008 R2 mostly, our document management system run on the server, we are getting this issue on multiple physical sites on Windows Server 2003, 2008 and 2008 R2 so it is happening on both 32 bit and 64 bit systems. We have around 100 customers worldwide using our ERP system and as...
by support@abaca.co.uk
Fri Mar 09, 2012 4:03 pm
Forum: PDF-XChange Drivers API SDK
Topic: PDFSaver4.exe intermittent failures and lockups
Replies: 53
Views: 24124

PDFSaver4.exe intermittent failures and lockups

Hi We are running an application that makes use of the pdfXchange drivers api. We are getting intermittent problems on many sites where we get an exception like the one below, this happens on 4.0.197.0 but it also happens on the later 201 version. This is not an easily repeatable exception there see...