downloading/installing issue

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rmberwin
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Posts: 1
Joined: Wed Mar 15, 2017 5:36 pm

downloading/installing issue

Post by rmberwin »

When I download the program the files just show up in my computer, without any "install" or instructions. What do I need to do?
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Patrick-Tracker Supp
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Re: downloading/installing issue

Post by Patrick-Tracker Supp »

Hello rmberwin,

Thank you for the post. What installer did you use?

If you used the exe (zip) installer, simply open the zip file and double click the executable therein. It may appear as though nothing is happening for a moment as Windows unzips the archive. The installer should start within about 10 seconds.

If one of the msi installers, simply double-click it to start the installation.

I hope this helps!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
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