Hi
I am experiencing the attached error message whenever I leave an open PDF document unattended for more than 15 minutes.
I mainly use the measurement tools if that helps towards why I am receiving these errors?
Once the error pops up I have two choices to either Reopen or Ok, both quit the PDF and I lose all measurements/annotations.
Can anyone please help?
Thanks
Richard
PDF Error
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PDF Error
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- Paul - Tracker Supp
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Re: PDF Error
Hi bpadmin
thanks for the post and report. Am I safe to assume that y:\ is a mapped drive? Is it on your local network or connected off site via a VPN or other form of tunnel?
thanks for the post and report. Am I safe to assume that y:\ is a mapped drive? Is it on your local network or connected off site via a VPN or other form of tunnel?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: PDF Error
Hi
Thanks for getting back to me, it is mapped and connected off site via a VPN or other form of tunnel.
Our IT department is struggling to resolve the issue, is there anything I could do to point them in the right direction?
Thanks
Richard
Thanks for getting back to me, it is mapped and connected off site via a VPN or other form of tunnel.
Our IT department is struggling to resolve the issue, is there anything I could do to point them in the right direction?
Thanks
Richard
- Will - Tracker Supp
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
- Contact:
Re: PDF Error
Hi Richard,
Thanks for the post - Please first make sure that you're using the latest release of the Viewer:
https://www.pdf-xchange.com/PDFXVwer.zip
If that doesn't help, I'd strongly recommend that you try the Editor as it has replaced the Viewer and the Viewer is no longer supported:
https://www.pdf-xchange.com/PDFXVE6.zip
Thanks,
Thanks for the post - Please first make sure that you're using the latest release of the Viewer:
https://www.pdf-xchange.com/PDFXVwer.zip
If that doesn't help, I'd strongly recommend that you try the Editor as it has replaced the Viewer and the Viewer is no longer supported:
https://www.pdf-xchange.com/PDFXVE6.zip
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com