I have PDF-XChange Viewer 2.5.214.2. It is the Pro version, which requires a s/n to activate. It works fine. Tracker considers the Viewer obsolete, and replaced it with Editor. I also have a Pro version of Editor, but I prefer to use Viewer.
Going through Tracker's Viewer archive, I noticed that there are several newer builds, the most recent 2.5.321.0. I downloaded the portable version to try it. But it won't accept my s/n to upgrade it to Pro. I went to the Tracker website, and it says I can get a newer s/n for $54. I don't understand why I should have to buy a new serial number for a product that Tracker considers is obsolete.
Can someone explain this to me? Is there another option that I am missing?
Thanks,
Harry
Viewer--Later build will not accept my s/n
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
-
- User
- Posts: 2397
- Joined: Wed Jan 18, 2006 12:10 pm
Re: Viewer--Later build will not accept my s/n
Like explained in an earlier topic:
https://forum.pdf-xchange.com/ ... 35&t=28845
it is best to not handle license issues via this forum.
You can best send an e-mail to sales@pdf-xchange.com
Best regards.
https://forum.pdf-xchange.com/ ... 35&t=28845
it is best to not handle license issues via this forum.
You can best send an e-mail to sales@pdf-xchange.com
Best regards.
-
- User
- Posts: 39
- Joined: Wed Nov 30, 2011 12:26 am
Re: Viewer--Later build will not accept my s/n
Sorry about that. I could not find an email address for Tracker, and the info on their website pages said send inquires to the forum.Willy Van Nuffel wrote:Like explained in an earlier topic:
https://forum.pdf-xchange.com/ ... 35&t=28845
it is best to not handle license issues via this forum.
You can best send an e-mail to sales@pdf-xchange.com
Best regards.
I will send to Tracker sales. Thanks for that address.
Harry
-
- Site Admin
- Posts: 6815
- Joined: Mon Oct 15, 2012 9:21 pm
- Location: London, UK
Re: Viewer--Later build will not accept my s/n
Hi Harry,
We've received the email and will follow up there as soon as possible.
Thanks,
We've received the email and will follow up there as soon as possible.
Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Thank you.
Best regards
Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com