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John - Tracker Supp
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Cessation of support for Clarion as a development tool.

Tue Jun 28, 2016 9:54 am

It is with great personal regret and indeed a heavy heart - that I have to announce today that we will no longer be able to offer our products with the supply of Clarion specific add-on's such as Templates/Classes/DEMO's and Installer.

In the last year or more our primary Clarion developer Craig Ransom who many of you will know from the Clarion community over the years, has suffered a serious deterioration in his health and personal circumstances and this has led to less than ideal support and development for our Clarion users and indeed not up to the high standards you have come to expect from us over the past 15 years and we have always sought to offer.

Additionally our own sales to Clarion developers (in common with many 3rd party Clarion developers) has declined significantly over the past years and in reality we have long been unable to make an economic case for continuing to offer our 3rd party tools tailored for Clarion use - our own humble beginnings as Clarion developers in 1997 - coupled with Craig's enthusiasm and dedication made it very difficult emotionally to make the tough commercial decision that has frankly been long overdue, to cease Clarion support.

Therefore we have decided that as of today we can no longer confidently provide our tools commercially for the use of the Clarion community with Classes/Templates and libraries etc.

We would be pleased to reach an accommodation with any suitable individual or commercial organization that wish to continue to create a set of 3rd party tools based on our existing offering - provided they are willing to maintain and update and support as may be required.

Should you be interested in doing so please contact me direct and I will be pleased to consider any suggestions that may be forthcoming.

Craig has promised that he will do his utmost to correct some known issues before fully retiring - as I understand it there are some problems with the scanning templates/classes and he hopes to be able to resolve these through some minor updates to be posted as soon as possible.

If any client has purchased/renewed one of our products specifically for Clarion use in the most recent of months with us we will be sympathetic to any requests for refunds subject to assurances that new end user applications have not been providing using updates released since their purchase.

May I sincerely thank all our Clarion clients for their support and loyalty over the years and wish them every success for the future.

John Verbeeten
johnv@tracker-software.com
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Tracker Support
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John - Tracker Supp
Site Admin
Topic Author
Posts: 8162
Joined: Tue Jun 29, 2004 10:34 am
Location: Vancouver Island - Canada
Contact:

Re: Cessation of support for Clarion as a development tool.

Fri Sep 02, 2016 8:45 pm

In an effort to 'soften' the blow of the cessation of support for Clarion developers - we have uploaded what we expect to be the final service release for Clarion developers resolving some issues and tidying up the available Templates/Classes etc.

We hope this helps to resolve some outstanding issues that may exist.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.



Best regards

Tracker Support

http://www.tracker-software.com

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