Bug: Printer v6 does NOT remember "Never embed fonts"

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mattad
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Bug: Printer v6 does NOT remember "Never embed fonts"

Post by mattad »

I installed here on 64bit Win 7 the XChange printer driver v6.0.317.

After reboot I went at first to Start--->Devices and Printers---> XChange printer-->Printing Preferences
and set the default options.

E.g. on tab "Fonts" I clicked on button "Default" and a couple of system fonts like Times New Roman, Arial appeared in the
"Never embed Fonts" list. In addition I checked the corresponding checkbox.
Afterwards I tried out by starting Firefoxy browser and to print out a web page (e.g. Google start page).
When I go there to "Properties"--->Fonts then the "Never embed Fonts" is EMPTY.
The checkbox is enabled.

So why does the printer driver NOT remember my default settings?

When I print out bigger pages then the resulting size differs sometimes by approx 100%
In other words: When the font are listed (and hence excluded) the size is reduced by half.

So this setting is important.

Peter
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Will - Tracker Supp
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Re: Bug: Printer v6 does NOT remember "Never embed fonts"

Post by Will - Tracker Supp »

Hi Peter,

Thanks for the post - I'm not seeing this here. Are you seeing this with the V6 Lite printer, or the V6 Standard printer? Also, as silly as it may sound, are you certain that you hit the Apply button?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
mattad
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Joined: Sat Nov 29, 2008 10:37 am

Re: Bug: Printer v6 does NOT remember "Never embed fonts"

Post by mattad »

Yes, I pressed the "Apply" button.

Have a look at the following screenrecording (its a downloadable *.mp4 and no virus):

http://www105.zippyshare.com/v/7wm35goY/file.html

Maybe printer is confused with old/other fragments from previously installed XCHange Viewer/Editor

Could you check this?
Willy Van Nuffel
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Re: Bug: Printer v6 does NOT remember "Never embed fonts"

Post by Willy Van Nuffel »

*** Edited a little bit on saturday Apr 02, to explain even more clearly ***

The problem is with "PDF-XChange Lite V6".

The windows registry settings (for V6) are "written" to subkeys in HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange Lite 5 When verifying, there is no similar key for V6.

Apparently the Lite V6 printer driver is "not reading" its settings from the V5 key.

When I rename the V5 key to a similar V6, the PDF-XChange Lite 6 is neither reading from there.

- - - - -

The "PDF-XChange Standard V6" printer does not have that problem, although it is a mystery to me where it writes its settings.
Last edited by Willy Van Nuffel on Sat Apr 02, 2016 9:57 am, edited 1 time in total.
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Will - Tracker Supp
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Re: Bug: Printer v6 does NOT remember "Never embed fonts"

Post by Will - Tracker Supp »

Hi mattad,

Thanks for that - that's really very strange. Do you have any registry cleaners installed? Or anything that may not allow the printer to write to the registry?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
mattad
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Re: Bug: Printer v6 does NOT remember "Never embed fonts"

Post by mattad »

Hi Will,

no registry cleaners installed.
Moreover: If there would be a registry cleaner: Why are all (afaik) other parameters remembered?
They are written to Registry too.

Have a look at Willy Van Nuffel remark.
This could be the solution!
I found no

HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange Lite 6

entry in my Registry.

Why?

Check it. I guess this is the key.

Matt
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Will - Tracker Supp
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Re: Bug: Printer v6 does NOT remember "Never embed fonts"

Post by Will - Tracker Supp »

Hi Matt,

Registry Cleaners don't always affect all entries for a program and usually only target specific entries that they deem arbitrary/harmful.
Have a look at Willy Van Nuffel remark.
This could be the solution!
I found no

HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange Lite 6
That's more likely the issue. For now, please try completely uninstalling, deleting all registry entries associated with Tracker Software, restarting and re-installing. I'll pass this info. to the Dev. Team, on Monday.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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