Problem: Office AddIn does not work
Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan
Problem: Office AddIn does not work
Hello,
we are using Windows 7, Office 2003 and PDF XChange 4.0.211. Now a problem occurred. I do not know what is the reason.
Description:
Function: Convert Document to PDF (Office Toolbar)
after clicking the button for a second a print-dialog is shown (see attachement print.jpg)
for a second the default printer changes.
But nothing else happens.
No PDF is generated.
Are there security settings wrong?
The advances options are:
Prompt for File Name: True
Run Default Application for PDF Files After Conversion
What can I do to correct the problem?
Regards
Martin
we are using Windows 7, Office 2003 and PDF XChange 4.0.211. Now a problem occurred. I do not know what is the reason.
Description:
Function: Convert Document to PDF (Office Toolbar)
after clicking the button for a second a print-dialog is shown (see attachement print.jpg)
for a second the default printer changes.
But nothing else happens.
No PDF is generated.
Are there security settings wrong?
The advances options are:
Prompt for File Name: True
Run Default Application for PDF Files After Conversion
What can I do to correct the problem?
Regards
Martin
- Attachments
-
- Documents.zip
- (20.25 KiB) Downloaded 370 times
- Paul - Tracker Supp
- Site Admin
- Posts: 6897
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Problem: Office AddIn does not work
Hi xcv,
can you look in the Task Manager and tell me if PDFSaver4.exe is launched at all? If you start PDFSaver from the Start menu there is an option in the settings to switch off AutoUnload. Can you do that and get back to us with the results please.
can you look in the Task Manager and tell me if PDFSaver4.exe is launched at all? If you start PDFSaver from the Start menu there is an option in the settings to switch off AutoUnload. Can you do that and get back to us with the results please.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Problem: Office AddIn does not work
Hi Paul,
as you can see at the attached screenshot the process PDFSaver4.exe is started after clicking on the "convert to PDF"-Button. After a view seconds the process disapears from the task manager an no Save-Dialog ist showen.
Regards
Martin
as you can see at the attached screenshot the process PDFSaver4.exe is started after clicking on the "convert to PDF"-Button. After a view seconds the process disapears from the task manager an no Save-Dialog ist showen.
Regards
Martin
- Attachments
-
- screenshot.zip
- (10.48 KiB) Downloaded 343 times
- Paul - Tracker Supp
- Site Admin
- Posts: 6897
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Problem: Office AddIn does not work
Thanks Martin,
we are aware of an issue with PDFSaver4 from this thread: https://forum.pdf-xchange.com/ ... 41&t=17758 I believe this is the same issue. It is being investigated and we hope to have a fix next build which should be within the next 2 weeks.
hth
we are aware of an issue with PDFSaver4 from this thread: https://forum.pdf-xchange.com/ ... 41&t=17758 I believe this is the same issue. It is being investigated and we hope to have a fix next build which should be within the next 2 weeks.
hth
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Problem: Office AddIn does not work
Hi hth
yes, it seems to be the same error. I hope it will be fixed soon.
Regards
Martin
yes, it seems to be the same error. I hope it will be fixed soon.
Regards
Martin
- Tracker Supp-Stefan
- Site Admin
- Posts: 17910
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Problem: Office AddIn does not work
Hi Martin,
Yes we are working on this problem!
Regards,
Stefan
Yes we are working on this problem!
Regards,
Stefan
Re: Problem: Office AddIn does not work
Hi,
I did some tests with the new build 212. The bug is still there and the save-dialog does not open. I tested on Windows 7 32 bit with Office 2003 and on another Windows 7 32 bit with Office 2010
I uninstalled PDF-XChange 4.0, restarted the System, installed PDF XChange 4.0 212 und restarted again. The Error is still there
On another thread Willy Van Nuffel wrote, that PDF-XChange 4.0 (build 198) is the last version without this bug. Can you tell me where I can download this version.? I want to install this older version in our company until you can fix the bug.
Regards
Martin
I did some tests with the new build 212. The bug is still there and the save-dialog does not open. I tested on Windows 7 32 bit with Office 2003 and on another Windows 7 32 bit with Office 2010
I uninstalled PDF-XChange 4.0, restarted the System, installed PDF XChange 4.0 212 und restarted again. The Error is still there
On another thread Willy Van Nuffel wrote, that PDF-XChange 4.0 (build 198) is the last version without this bug. Can you tell me where I can download this version.? I want to install this older version in our company until you can fix the bug.
Regards
Martin
- Tracker Supp-Stefan
- Site Admin
- Posts: 17910
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Problem: Office AddIn does not work
Thanks for your tests martin!
I've included this topic in our internal ticket (#1912) as well - so that our devs could read both forum topics when they have the chance to work on this ticket.
Regards,
Stefan
I've included this topic in our internal ticket (#1912) as well - so that our devs could read both forum topics when they have the chance to work on this ticket.
Regards,
Stefan
Re: Problem: Office AddIn does not work
Hi Stefan,
can you tell me where I can download PDF-XChange 4.0 (build 198)? The bug #1912 is a major Problem to us and I want to install the older Version. So our users can still use PDF XChange which is not possible with version 211 and 212.
Regards
Martin
can you tell me where I can download PDF-XChange 4.0 (build 198)? The bug #1912 is a major Problem to us and I want to install the older Version. So our users can still use PDF XChange which is not possible with version 211 and 212.
Regards
Martin
-
- User
- Posts: 2393
- Joined: Wed Jan 18, 2006 12:10 pm
Re: Problem: Office AddIn does not work
Hi, I'm also still waiting for some news from Tracker Software.
Something interesting I discovered this week, is a Windows 7 Registry parameter that plays a role in windows or dialogboxes to "get the focus" (found this via Internet):
[HKEY_CURRENT_USER\Control Panel\Desktop]
"ForegroundLockTimeout"=dword:00030d40
When you change this value to "00000000" and after that you restart the pc, the PDF-XChange 4.0 (build 212) add-ins for Excel 2010 en Word 2010 are functioning correctly. I'm not aware wether changing this parameter has an influence (positif or negatif) on other things. So, check this is out with care. But, it is a interesting path for Tracker Software to continue their efforts to find a solution.
In the meantime, can you please provide a downloadable version of the build 198 or 199 for your clients that still struggle with the add-ins ? Thanks.
Regards.
Something interesting I discovered this week, is a Windows 7 Registry parameter that plays a role in windows or dialogboxes to "get the focus" (found this via Internet):
[HKEY_CURRENT_USER\Control Panel\Desktop]
"ForegroundLockTimeout"=dword:00030d40
When you change this value to "00000000" and after that you restart the pc, the PDF-XChange 4.0 (build 212) add-ins for Excel 2010 en Word 2010 are functioning correctly. I'm not aware wether changing this parameter has an influence (positif or negatif) on other things. So, check this is out with care. But, it is a interesting path for Tracker Software to continue their efforts to find a solution.
In the meantime, can you please provide a downloadable version of the build 198 or 199 for your clients that still struggle with the add-ins ? Thanks.
Regards.
- Paul - Tracker Supp
- Site Admin
- Posts: 6897
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Problem: Office AddIn does not work
HI Willy.
Try these: https://www.pdf-xchange.com/PDFX4_2.5.198.zip and https://www.pdf-xchange.com/PDFX4_2.5.199.zip
hth
Try these: https://www.pdf-xchange.com/PDFX4_2.5.198.zip and https://www.pdf-xchange.com/PDFX4_2.5.199.zip
hth
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- User
- Posts: 2393
- Joined: Wed Jan 18, 2006 12:10 pm
Re: Problem: Office AddIn does not work
For your info:
I tried both hyperlinks and got the two downloadable zip-files correctly on my pc.
So, thanks Paul for the prompt reaction, and
please keep us informed about the progress on this ticket (#1912).
Regards.
I tried both hyperlinks and got the two downloadable zip-files correctly on my pc.
So, thanks Paul for the prompt reaction, and
please keep us informed about the progress on this ticket (#1912).
Regards.
- Paul - Tracker Supp
- Site Admin
- Posts: 6897
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
- Contact:
Re: Problem: Office AddIn does not work
My pleasure Willy,
we will certainly post here when there is movement on that ticket!
regards
we will certainly post here when there is movement on that ticket!
regards
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
-
- User
- Posts: 13
- Joined: Thu Mar 03, 2011 11:58 am
Re: Problem: Office AddIn does not work
We have this same problem too in our company, please let us know when it's resolved...
Thanks in advance!
Thanks in advance!
- Tracker Supp-Stefan
- Site Admin
- Posts: 17910
- Joined: Mon Jan 12, 2009 8:07 am
- Location: London
- Contact:
Re: Problem: Office AddIn does not work
Hi goldenmidas,
Yes certainly - we will post in both topics as soon as this ticket is resolved.
Regards,
Stefan
Yes certainly - we will post in both topics as soon as this ticket is resolved.
Regards,
Stefan