Runtime error and options do not save
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Runtime error and options do not save
Hello,
we have been using PDF-Xchange Pro 4.0149 and I noticed problems with the Office2PDF program today.
When I try to use it to convert a word doc to PDF I get a Runtime error. Also if I click Options - Options the paper size is set to a4 and when I change it to Letter, it does not hold the setting.
I tried removing this version, restarting and installing 4.0152 but same problem exists.
I am attaching a screenshot...
Any help you can provide I would appreciate!
Maggie
we have been using PDF-Xchange Pro 4.0149 and I noticed problems with the Office2PDF program today.
When I try to use it to convert a word doc to PDF I get a Runtime error. Also if I click Options - Options the paper size is set to a4 and when I change it to Letter, it does not hold the setting.
I tried removing this version, restarting and installing 4.0152 but same problem exists.
I am attaching a screenshot...
Any help you can provide I would appreciate!
Maggie
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- Office2PDF-error.zip
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Re: Runtime error and options do not save
Hi Maggie - please advise what version of Windows and Office you have installed.
thanks
thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
http://www.tracker-software.com
Best regards
Tracker Support
http://www.tracker-software.com
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Re: Runtime error and options do not save
All our computers have Windows XP SP2 and Office XP and Outlook 2003
My computer which has runtime error has Windows XP SP3 and Office XP and Office 2007
My computer which has runtime error has Windows XP SP3 and Office XP and Office 2007
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Re: Runtime error and options do not save
Do you have such runtime error when you trying to convert any MS Word documents or it occur only on some specific document?
Also when exactly you get error: when you trying to add file to the list or when you pressing Go button.
Also when exactly you get error: when you trying to add file to the list or when you pressing Go button.
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Re: Runtime error and options do not save
This Happens with any Word Documents and only after clicking Go.
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Re: Runtime error and options do not save
Any ideas?
- Ivan - Tracker Software
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Re: Runtime error and options do not save
Sorry, one more question: if you try to convert your documents not using Office2PDF, but Office Addin, the problem still exists?
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Re: Runtime error and options do not save
If I open a Word document - click File - Print - PDF-Xchange 4.0 it will create the PDF.
If I open a Word document - click PDF-Xchange 4 - Convert to PDF I get an hour glass for a few seconds and nothing appears to happen.
If I open a Word document - click PDF-Xchange 4 - Convert to PDF I get an hour glass for a few seconds and nothing appears to happen.
- Ivan - Tracker Software
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Re: Runtime error and options do not save
Please go to Control Panel -> Printers and Faxes, select "PDF-XChange 4.0" printer, and from File menu select Properties command.
Now into "PDF-XChange 4.0 Properties" dialog, please select "Ports" page, and check with which ports printer is associated.
Now into "PDF-XChange 4.0 Properties" dialog, please select "Ports" page, and check with which ports printer is associated.
Tracker Software (Project Director)
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When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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Re: Runtime error and options do not save
Port is named PDF-XChange4 and Description is PDF-XChange 4 Port
- Ivan - Tracker Software
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Re: Runtime error and options do not save
Can you try to manualy register pdfSaver4 running it with /RegServer command line argument.
pdfSaver4.exe is located into pdfSaver subfolder of your installation folder.
pdfSaver4.exe is located into pdfSaver subfolder of your installation folder.
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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Re: Runtime error and options do not save
Ok I ran the pdfsaver.exe with the /RegServer command. Nothing really seemed to happen.. no error message or anything.
I tried the plugin from within Word again and the behavior is the same.. nothing happens.
I tried the plugin from within Word again and the behavior is the same.. nothing happens.
- Ivan - Tracker Software
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Re: Runtime error and options do not save
Please let me know what is located into the registry under the paths:
HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers
HKEY_LOCAL_MACHINE\Software\Tracker Software\PDF-XChange 4.0\Drivers
please note, there your registration key is stored, so, please remove it from your post.
HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers
HKEY_LOCAL_MACHINE\Software\Tracker Software\PDF-XChange 4.0\Drivers
please note, there your registration key is stored, so, please remove it from your post.
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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Re: Runtime error and options do not save
Here is what is under HKCU I put Xs where personal info is.
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers]
"ProductID"="xxx-xxxxxxx-xxxx"
"CurrentLanguage"=dword:00000409
"UserName"="xxxxxxx xxxxx"
"Organization"="Wright-Pierce"
"UserEmail"="xxx@xxxxxx-xxxxxx.xxx"
"RegCode"="xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx"
"InstallPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\pdfSaver\\"
"LangPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\Languages\\"
"HelpPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\Help"
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\ckl-xp]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\ckl-xp\PDF-XChange 4.0]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\ckl-xp\PDF-XChange 4.0\Profiles]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\ckl-xp\PDF-XChange 4.0\Profiles\Current]
"Name"="Current"
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles\Current]
"Name"="Current"
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles\Current\Fonts]
"EmbedAll"=dword:00000001
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles\Current\Fonts\AlwaysEmbed]
"Fonts"=""
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles\Current\Fonts\NeverEmbed]
"Fonts"="Arial;Courier;Courier New;Helvetica;Symbol;Times;Times New Roman;ZapfDingbats;"
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\pdfSaver]
"Flags"=dword:00000000
"HideProgressWindow"=dword:00000000
"JobsPath"="C:\\Documents and Settings\\mac\\My Documents\\PdfSaver4\\Jobs"
"BuyURL"="https://www.pdf-xchange.com/index.php?page=38"
"EnableTimeout"=dword:00000001
"IdleTimeout"=dword:00000078
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\tlg-xp]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\tlg-xp\PDF-XChange 4.0]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\tlg-xp\PDF-XChange 4.0\Profiles]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\tlg-xp\PDF-XChange 4.0\Profiles\Current]
"Name"="Current"
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers]
"ProductID"="xxx-xxxxxxx-xxxx"
"CurrentLanguage"=dword:00000409
"UserName"="xxxxxxx xxxxx"
"Organization"="Wright-Pierce"
"UserEmail"="xxx@xxxxxx-xxxxxx.xxx"
"RegCode"="xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx"
"InstallPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\pdfSaver\\"
"LangPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\Languages\\"
"HelpPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\Help"
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\ckl-xp]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\ckl-xp\PDF-XChange 4.0]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\ckl-xp\PDF-XChange 4.0\Profiles]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\ckl-xp\PDF-XChange 4.0\Profiles\Current]
"Name"="Current"
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles\Current]
"Name"="Current"
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles\Current\Fonts]
"EmbedAll"=dword:00000001
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles\Current\Fonts\AlwaysEmbed]
"Fonts"=""
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\PDF-XChange 4.0\Profiles\Current\Fonts\NeverEmbed]
"Fonts"="Arial;Courier;Courier New;Helvetica;Symbol;Times;Times New Roman;ZapfDingbats;"
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\pdfSaver]
"Flags"=dword:00000000
"HideProgressWindow"=dword:00000000
"JobsPath"="C:\\Documents and Settings\\mac\\My Documents\\PdfSaver4\\Jobs"
"BuyURL"="https://www.pdf-xchange.com/index.php?page=38"
"EnableTimeout"=dword:00000001
"IdleTimeout"=dword:00000078
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\tlg-xp]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\tlg-xp\PDF-XChange 4.0]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\tlg-xp\PDF-XChange 4.0\Profiles]
[HKEY_CURRENT_USER\Software\Tracker Software\PDF-XChange 4.0\Drivers\tlg-xp\PDF-XChange 4.0\Profiles\Current]
"Name"="Current"
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- User
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Re: Runtime error and options do not save
Here is what is under HKLM I put Xs where personal info is.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Tracker Software\PDF-XChange 4.0\Drivers]
"CurrentLanguage"=dword:00000409
"UserName"="xxxxxxxx xxxxx"
"Organization"="Wright-Pierce"
"UserEmail"="xxx@xxxxxx-xxxxxx.xxx"
"RegCode"="xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx"
"ProductID"="xxx-xxxxxxx-xxxx"
"InstallPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\pdfSaver\\"
"LangPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\Languages\\"
"HelpPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\Help"
[HKEY_LOCAL_MACHINE\SOFTWARE\Tracker Software\PDF-XChange 4.0\Drivers\pdfSaver]
"EnableTimeout"=dword:00000001
"IdleTimeout"=dword:00000078
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Tracker Software\PDF-XChange 4.0\Drivers]
"CurrentLanguage"=dword:00000409
"UserName"="xxxxxxxx xxxxx"
"Organization"="Wright-Pierce"
"UserEmail"="xxx@xxxxxx-xxxxxx.xxx"
"RegCode"="xxxxx-xxxxx-xxxxx-xxxxx-xxxxx-xxxxx"
"ProductID"="xxx-xxxxxxx-xxxx"
"InstallPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\pdfSaver\\"
"LangPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\Languages\\"
"HelpPath"="C:\\Program Files\\Tracker Software\\PDF-XChange 4 Pro\\Help"
[HKEY_LOCAL_MACHINE\SOFTWARE\Tracker Software\PDF-XChange 4.0\Drivers\pdfSaver]
"EnableTimeout"=dword:00000001
"IdleTimeout"=dword:00000078
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Re: Runtime error and options do not save
This support request has been active for over a week now with no resolution and only some information gathering. Our initial goal was to correct this runtime error on our helpdesk PC so that we would be better able to troubleshoot an issue our users are having with page sizes, however, since this is taking such a long time lets shift gears here a little and work on the end user problem since it is more pressing...
When using office2PDF the default print style is A4. Our users know to click options and select the correct size, for instance Letter/ANSI A, then convert the word file they wish. The selection they make does not seem to matter, any of the page sizes can be selected and it always defaults to A4. I check this by opening the resulting PDF and clicking file -> properties. The dimentions are always that of A4. We have tried three different versions of pdf tools and Ive spent the last hour looking for any settings in the print driver that could cause this, to no avail. this is happening on at least three different computers running different versions of the software. I am not sure when this started as the users are just not begining to test some of these functions. Any help would be appreciated.
When using office2PDF the default print style is A4. Our users know to click options and select the correct size, for instance Letter/ANSI A, then convert the word file they wish. The selection they make does not seem to matter, any of the page sizes can be selected and it always defaults to A4. I check this by opening the resulting PDF and clicking file -> properties. The dimentions are always that of A4. We have tried three different versions of pdf tools and Ive spent the last hour looking for any settings in the print driver that could cause this, to no avail. this is happening on at least three different computers running different versions of the software. I am not sure when this started as the users are just not begining to test some of these functions. Any help would be appreciated.
- Ivan - Tracker Software
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Re: Runtime error and options do not save
About paper sizes: which paper size is specified into your Word document?
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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Re: Runtime error and options do not save
The default print properties are set to letter, I got to this by file -> print setup -> properties. Is this where you wanted me to look?
- John - Tracker Supp
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Re: Runtime error and options do not save
No - Ivan is requesting from within Word - open the Word Doc, then File -> Page Setup
HTH
HTH
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
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Best regards
Tracker Support
http://www.tracker-software.com
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Re: Runtime error and options do not save
Right, its set to letter 8.5 x 11.
- Ivan - Tracker Software
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Re: Runtime error and options do not save
Is there an option "Scale content for A4 or 8.5 x 11" paper size" turned on into Word's priting preferences? If yes, please uncheck it and try again.
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
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Re: Runtime error and options do not save
Ivan,
Thank you!
Changing this setting in Word Tools - Options - Printing seems to have fixed the paper size problem our Marketing dept was dealing with.
This seems like a default setting in our Word installation so I will make note of it.
I think my runtime error problem on my PC is PC unique. I will see about removing PDF-Xchange and Tools and cleaning the registry and trying to install again to hopefully get rid of that runtime error.
Thanks for your help,
Maggie
Thank you!
Changing this setting in Word Tools - Options - Printing seems to have fixed the paper size problem our Marketing dept was dealing with.
This seems like a default setting in our Word installation so I will make note of it.
I think my runtime error problem on my PC is PC unique. I will see about removing PDF-Xchange and Tools and cleaning the registry and trying to install again to hopefully get rid of that runtime error.
Thanks for your help,
Maggie
- John - Tracker Supp
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Re: Runtime error and options do not save
Thanks Maggie - good luck.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
http://www.tracker-software.com
Best regards
Tracker Support
http://www.tracker-software.com
- John - Tracker Supp
- Site Admin
- Posts: 5219
- Joined: Tue Jun 29, 2004 10:34 am
- Location: United Kingdom
- Contact:
Re: Runtime error and options do not save
Thanks Maggie - good luck.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.
Best regards
Tracker Support
http://www.tracker-software.com
Best regards
Tracker Support
http://www.tracker-software.com