Batch convertion does not work

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan

Post Reply
marisoft
User
Posts: 15
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Batch convertion does not work

Post by marisoft »

Hi,

Could not attach a number of word-docs and have them converted to pdf. Typically only one gets converted then the [Go] button says "Wait..." and just hangs.

Opgraded to latest version but no change.

Using word-2007 but saving docs in 2003 format.

Any clues ?

Cheers,
/Poul
.::Poul Jensen::.

Clarion developer
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Batch convertion does not work

Post by Ivan - Tracker Software »

Will check here
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
marisoft
User
Posts: 15
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Re: Batch convertion does not work

Post by marisoft »

To elaborate:

- Only the first doc gets converted
- When the next docs start to get converted I get an Microsoft Visual C++ runtime error
- The same happens every other time I start the program

In other words: every other docs that are being converted generates the runtime error.

This is Windows XP SP3.

Cheers
/Poul
.::Poul Jensen::.

Clarion developer
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Batch convertion does not work

Post by Ivan - Tracker Software »

Do you use latest build 4.0.156 ?
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
marisoft
User
Posts: 15
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Re: Batch convertion does not work

Post by marisoft »

Using 4.0.155 downloaded yesterday. Are there a later version ?

/Poul
.::Poul Jensen::.

Clarion developer
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Batch convertion does not work

Post by Ivan - Tracker Software »

No, 4.0.155 is the latest available build. New build (4.0.156) should be available soon.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
marisoft
User
Posts: 15
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Re: Batch convertion does not work

Post by marisoft »

Hi Ivan,

I now notice that I get a bunch of PDF-Xchange 4.0 entries in "Printers and faxes" !

I got 33 of these now.

I wonder what is going on ??????

/Poul
.::Poul Jensen::.

Clarion developer
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Batch convertion does not work

Post by Ivan - Tracker Software »

Hi, this entries still here after rebooting comp ?
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
marisoft
User
Posts: 15
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Re: Batch convertion does not work

Post by marisoft »

attached a zip containing two pics:
- showing 33 added PDF-Xchange print drivers
- after deletion of these, I ran the batch-converter again. The second doc crashed the program and added a print driver

/Poul
Attachments
Pdf_printer_added_after_crash.zip
Pics showing added print drivers
(201.73 KiB) Downloaded 217 times
.::Poul Jensen::.

Clarion developer
marisoft
User
Posts: 15
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Re: Batch convertion does not work

Post by marisoft »

Hi Ivan,

Sorry I missed your question above: yes the entries are there after a reboot.

/Poul
.::Poul Jensen::.

Clarion developer
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Batch convertion does not work

Post by Ivan - Tracker Software »

Can you export and send me a part of registry located under the path:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\PDF-XChange 4.0

where "PDF-XChange 4.0" is the name of any PDF-XChange printer except of original one.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
marisoft
User
Posts: 15
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Re: Batch convertion does not work

Post by marisoft »

Here you are.

/Poul
Attachments
PDF_prt_registry.zip
(4.48 KiB) Downloaded 215 times
.::Poul Jensen::.

Clarion developer
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Batch convertion does not work

Post by Ivan - Tracker Software »

Into build 156 I made some fixes which will help to remove orphaned printers when system starts up.

Can you try to turn off "Auto Unload" feature into pdfSaver (use Programs -> Tracker Software -> pdfSaver, and on Settings page turn off this option).

We cannot reproduce here run-time error into Office2PDF application.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
marisoft
User
Posts: 15
Joined: Sat Nov 12, 2005 3:39 pm
Contact:

Re: Batch convertion does not work

Post by marisoft »

Hi Ivan,

I have now checked the setting and it was off.
Installed build 156 but unfortunately I still get the first doc converted only.

One change though: the program does not crash until I try to close it down.

/Poul
.::Poul Jensen::.

Clarion developer
User avatar
Ivan - Tracker Software
Site Admin
Posts: 3549
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada
Contact:

Re: Batch convertion does not work

Post by Ivan - Tracker Software »

What is very strange - we cannot reproduce the trouble here. We had test different OS, and different Office version - all works as expected.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
User avatar
John - Tracker Supp
Site Admin
Posts: 5219
Joined: Tue Jun 29, 2004 10:34 am
Location: United Kingdom
Contact:

Re: Batch convertion does not work

Post by John - Tracker Supp »

Can I suggest you uninstall everything - restart your PC and then donwlaod the very latest build ....157 and try again.

Hopefully a 100% clean install will resolve.

If not - could you please try on another machin ewith similar configuration and OS/Word etc and advise.

thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
Post Reply