Links not generated as links in PDF

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r.castelo
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Links not generated as links in PDF

Post by r.castelo »

Hi,


I'm trying to generate several pdfs from word documents similar to the attached one.

However, the links on the doc are not generated as links in the resulting pdf (see attached resulting pdf).

How can I overcome this?

PDF-XChange version: 4.0.176.0
MS Word version: 2007 (12.0.6514.5000) SP2 MSO (12.0.6425.1000)


Thanks!
Attachments
2. Create Tables and List Data.zip
(1.02 MiB) Downloaded 225 times
Corwin - Tracker Sup
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Re: Links not generated as links in PDF

Post by Corwin - Tracker Sup »

Hi r.castelo,

Do you have checked "Generate Links in Result PDF File" option (and other options like "Cross-documents Links", "Internet links") in PDF-XChange Office Addin settings?
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

Hi Corwin,


Indeed, I have all those options selected. See them here.

Thanks for the fast response!


Rodrigo Castelo
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

Btw, this only happens with the links that are inside the boxes. If the links are in the document body text, all works fine.
Corwin - Tracker Sup
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Re: Links not generated as links in PDF

Post by Corwin - Tracker Sup »

It's very strange - I have tried to convert your document on different machines with different versions of Office 2007, but in all cases links are generated in PDF. Maybe you have protected this document before conversion?
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

Protected how? Not sure what you mean...

This was working fine some months ago. It must have been broken by some office auto update. Have you tried with the versions I mentioned?
Corwin - Tracker Sup
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Re: Links not generated as links in PDF

Post by Corwin - Tracker Sup »

MSWord document may be protected for editing (at Ribbon “Review” tab->Protect Document). In that case Office addin may not generate links in PDF file. By the way – I have tried to convert your document at exactly same version of office as you mentioned. All works fine.
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

There is no protection in Word, just checked.

Ok, it works for you... Unfortunately that is irrelevant for me.

Please tell me how can I help you find the problem with my installation. Without generating hyperlinks your product is of no use for me. I'm running out of time...

Thanks
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John - Tracker Supp
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Re: Links not generated as links in PDF

Post by John - Tracker Supp »

Hi,

I have also just checked and cannot reproduce this issue - so there has to be some local cause - please send a screenshot of the MS Word PDF-XChange Addin 'settings' Icon for the links tab and we will try and establish why what works here - does not there.

Please zip any fils uploaded.

Thanks
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

Hi,


The screenshot is here. Let me know if you need more information.

Btw, already tried to uninstall and install pdf x-change several times with no luck. Links never get generated.


Thanks!
Corwin - Tracker Sup
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Re: Links not generated as links in PDF

Post by Corwin - Tracker Sup »

Hello Rodrigo Castelo,

I'm afraid that this is some local problem with your MS Office and it cannot be fixed on our side of software. So all I can recommend for you is to full reinstall MS Office.
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

Hi,


But if you don't know what the problem is, reinstalling Office would only fix the problem by chance. I have no time for such experiments... Reinstalling Office would break a myriad of other already installed software in my machine.

Can't I give you some information that helps you find the exact root of the problem? Don't you have a debug version of your product that logs its actions or helps you troubleshoot the problem? I'm available to install it.


Thanks
Corwin - Tracker Sup
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Re: Links not generated as links in PDF

Post by Corwin - Tracker Sup »

Hi Rodrigo,

Can you please try to convert attached Word document and send us result PDF file.

Thanks.
Attachments
HyperlinksTest.zip
(14.02 KiB) Downloaded 238 times
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

Hi Corwin,


Follows in attachment. This one generated ok... Did you do something special to the .docx?


Thanks!
Attachments
HyperlinksTest.zip
(17.93 KiB) Downloaded 219 times
Corwin - Tracker Sup
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Re: Links not generated as links in PDF

Post by Corwin - Tracker Sup »

That was normal docx file which was created with my MS Word 2007.
Can you also try to convert attached to this post docx file? This is your document, I just resave it with my Word.
And do you have installed any other Word addins that may affect on document content?

Thanks.
Attachments
OutSystems Agile Platform__Resaved.zip
(487.15 KiB) Downloaded 223 times
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

Hi,


Follows the conversion. It didn't work also.

Here is the list of Word add-ins I have.


Thanks!
Attachments
OutSystems Agile Platform 5.0.2 - Create Tables and List Data__Resaved.zip
(559.83 KiB) Downloaded 216 times
Corwin - Tracker Sup
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Re: Links not generated as links in PDF

Post by Corwin - Tracker Sup »

Just one more test, that may help to find your problem.. Please try to convert attached document.
Attachments
HyperlinksTest2.zip
(55.85 KiB) Downloaded 238 times
r.castelo
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Re: Links not generated as links in PDF

Post by r.castelo »

This one works fine... :(
Attachments
HyperlinksTest2.zip
(62.44 KiB) Downloaded 223 times
Corwin - Tracker Sup
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Re: Links not generated as links in PDF

Post by Corwin - Tracker Sup »

Hi Rodrigo,

I have tried your addins for office - none of them is effecting on PDF-XChange addin.
All I can say for now - that there is definitely some problem with your MS Office product.
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