User not able to load PXCOfficeAddin4.dll

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan

Post Reply
MMUser
User
Posts: 4
Joined: Fri Sep 10, 2010 2:50 pm

User not able to load PXCOfficeAddin4.dll

Post by MMUser »

Hi,
On Windows 2008 Citrix 5/Terminalserver the normal User are not able to load the Com Add-in PXCOfficeAddin4.dll (or also PXOfficeAddin.dll Version 3.6) in Word 2007. The Information from the Add-in is "Not loaded. A runtime error occurred during the loading of the COM Add-in." and the add-in could not load manual - message "This add-in is installed for all users on this computer, and can only be connected or disconnected by an administrator." Administrator is able to load the ADD-IN.

Howto enable the normal user to load the add-in ?

Best Regards,
Michael
User avatar
John - Tracker Supp
Site Admin
Posts: 5219
Joined: Tue Jun 29, 2004 10:34 am
Location: United Kingdom
Contact:

Re: User not able to load PXCOfficeAddin4.dll

Post by John - Tracker Supp »

Hi Micael,

Can you please confirm that you have the latest release - version 4 build 185 - available from the printers list -> right click preferences and then the 'About' TAB

You may also need to set the security specifically in Word to allow the PDF-XChange Addin to function - I believe this is under the 'Tools' menu.

Thanks.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
MMUser
User
Posts: 4
Joined: Fri Sep 10, 2010 2:50 pm

Re: User not able to load PXCOfficeAddin4.dll

Post by MMUser »

Hello,
checked. Use Version 4 185. The problems seems to be that the user have no write access to the registry HKLM. Why try the non-Adminuser to write anything to the HKLM ? Is there a option to install it on the Terminalserver without the user have to write something to HKLM ?
Regards,
Michael
User avatar
John - Tracker Supp
Site Admin
Posts: 5219
Joined: Tue Jun 29, 2004 10:34 am
Location: United Kingdom
Contact:

Re: User not able to load PXCOfficeAddin4.dll

Post by John - Tracker Supp »

Hi,

I have asked the dev manager responsible to take a look at the implications of this and advise if we can modify to allow the installation to restrict the use of Admin only Reg Keys in this regards - will advise as soon as possible.
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
Corwin - Tracker Sup
User
Posts: 664
Joined: Tue Nov 14, 2006 12:23 pm

Re: User not able to load PXCOfficeAddin4.dll

Post by Corwin - Tracker Sup »

Hi Michael,

Can you specify, what version of Windows you are using - x86 or x64?
MMUser
User
Posts: 4
Joined: Fri Sep 10, 2010 2:50 pm

Re: User not able to load PXCOfficeAddin4.dll

Post by MMUser »

Hi,
use Windows 2008 x64 SP2 and in the Future 2008 x64 R2.
Regards,
Michael
Corwin - Tracker Sup
User
Posts: 664
Joined: Tue Nov 14, 2006 12:23 pm

Re: User not able to load PXCOfficeAddin4.dll

Post by Corwin - Tracker Sup »

Hello Michael,

Thanks for info. This problem will be fixed in next build of PDF-XChange.
User avatar
Paul - Tracker Supp
Site Admin
Posts: 6835
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
Contact:

Re: User not able to load PXCOfficeAddin4.dll

Post by Paul - Tracker Supp »

Hi Michael,

just a heads up that while we will try to get this into the next build it may not be possible until the following one. We'll know more as we approach the release of build 57.

Just thought you'd like to be forewarned.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Post Reply