Lite Driver Install Hanging

PDF-XChange Drivers API (only) V4/V5
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jeffp
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Posts: 914
Joined: Wed Sep 30, 2009 6:53 pm

Lite Driver Install Hanging

Post by jeffp »

We call your Lite driver installer from our installer. As such, when users re-install our software we in turn re-install your driver.

We often see your installer hang during a reinstall of our software. Often the Lite driver may be loaded, etc., but I was under the assumption that your installer will take care of close the driver if opened, etc.

So I'm not sure what's going on here, but I just wanted to check to make sure there wasn't anything I needed to do before reinstalling your lite driver. Here are the options I'm using

/VERYSILENT /NORESTART /COMPONENTS="pdfSaver,PDFXChangedriver,Help,Languagess" "/Organization:FileCenter" /DIR="[mydir]" /PName="[Driver Name]"

With the older version 4 lite driver we didn't seem that have any hang issues like we are seeing with the version 5 lite driver.

--Jeff
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Roman - Tracker Supp
Site Admin
Posts: 303
Joined: Sun Nov 21, 2004 3:19 pm

Re: Lite Driver Install Hanging

Post by Roman - Tracker Supp »

Hi Jeff,

Please run the driver installer with /LOG "filename.log" option. In case of hung please send us the log file.
Also when you detect the hang 'real-time', please examine the process tree of our installer process (in the installer process itself and its child processes). Create memory dumps of all processes in the tree. You can do all this using Process Explorer utility. Send us those dumps.

Thanks.
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