brown instead of grey  SOLVED

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heiko_hems
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brown instead of grey

Post by heiko_hems »

Hello,

the editor shows brown- instead of greyscale.
Screenie here: Image

I tried a new install, several options in the colormanaging-dialog, nothing happens.

Greyscale is correct in Adobe Reader and in explorer preview...
Greyscale is also correct on other identical machine...

Any hint for me ?

Thanks
Heiko
heiko_hems
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Posts: 7
Joined: Wed Aug 26, 2015 8:26 am

Re: brown instead of grey

Post by heiko_hems »

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Will - Tracker Supp
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Re: brown instead of grey

Post by Will - Tracker Supp »

Hi Heiko,

Thanks for the post - Please send the PDF that you're seeing this with. If you don't want to upload it to our public forums, please send it directly to support@pdf-xchange.com with a link back to this topic, for reference.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
heiko_hems
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Posts: 7
Joined: Wed Aug 26, 2015 8:26 am

Re: brown instead of grey

Post by heiko_hems »

file is sent per mail !

Thanks !
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Tracker Supp-Stefan
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Re: brown instead of grey

Post by Tracker Supp-Stefan »

Hi Heiko,

Thanks for the sample file.
I suspect the Colour rendering options are causing this effect, so please do change them as per the instructions I sent to you over e-mail and let us know if that helps!

Regards,
Stefan
heiko_hems
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Posts: 7
Joined: Wed Aug 26, 2015 8:26 am

Re: brown instead of grey  SOLVED

Post by heiko_hems »

Thanks Stefan,
we solved the prob after a while email-chatting with you like this
(for all the others out there searching the forum):

An optional windows update for the Samsung monitor 'infected' the Windows-Colour-Management.
If you delete the link to the profie in the dialog everything is fine again.

Best regards
Heiko
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Tracker Supp-Stefan
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Re: brown instead of grey

Post by Tracker Supp-Stefan »

Glad we resolved this Heiko!

And thanks for sharing your solution - hope it will be userul to someone else too!

Regards,
Stefan
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