Black Window/Display Bugs  SOLVED

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fuzzyLogic
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Black Window/Display Bugs

Post by fuzzyLogic »

Hey,

I have a Problem with PDF-Xchange PRO Editor (latest Version) on a Win 7 Machine.

When opening multiple PDFs in Outlook the XChange Editor Windows gets eventually Black.
I´ve already done a clean Install of the Programm.
Adobe Reader works without any Problems.

It seems like the Problem accured after a Windows Update.
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Will - Tracker Supp
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Re: Black Window/Display Bugs

Post by Will - Tracker Supp »

Hi fuzzyLogic,

Thanks for the post - Can you please send a screen-shot that demonstrates what you're seeing?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
fuzzyLogic
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Posts: 3
Joined: Thu Aug 10, 2017 11:55 am

Re: Black Window/Display Bugs

Post by fuzzyLogic »

Unfortunately I dont have access to the machine atm.

The XChange Editor Pops up, showing Toolbar etc correctly but Content of the PDF is just a Black Window.

I forgot to mention: Its Dual Monitor Machine.
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Will - Tracker Supp
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Re: Black Window/Display Bugs  SOLVED

Post by Will - Tracker Supp »

Hi fuzzyLogic,

Please make sure that you are using Build 322.7 (Help --> About), as we implemented a workaround for a Microsoft bug introduced with update KB4034664.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
fuzzyLogic
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Posts: 3
Joined: Thu Aug 10, 2017 11:55 am

Re: Black Window/Display Bugs

Post by fuzzyLogic »

The Update fixed the Problem.
Thanks for the quick respond!
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Will - Tracker Supp
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Joined: Mon Oct 15, 2012 9:21 pm
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Re: Black Window/Display Bugs

Post by Will - Tracker Supp »

:D
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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