Internet Explorer PlugIn can't send PDF/a documents?

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Merlin123
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Internet Explorer PlugIn can't send PDF/a documents?

Post by Merlin123 »

Hello XChange community and staff,

I noticed that I get a IE crash when I open PDFa documents in the browser and try to send them as a mail via the bottom on the left side. But I'm not 100% sure if the problem is that the fact that the pdf documents are in that certain format, because you will see another strange thing on my image: The hyperlinks I use don't end with ".pdf".

However, when I open normal pdfs in out intranet, you can click on send mail and it works fine. Also, I can simply download the PDFa documents and then right click->Send as Mail. So this problem is not really problematic but I'm curious why it doesn't work.

Sorry that the screenshot is German, I forgot to switch to English when I made the screenshots. ;-)

I'm using PDF XChange Version 6.0 (Build 321.0)
Bug.jpg
Best regards

Merlin
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Will - Tracker Supp
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Re: Internet Explorer PlugIn can't send PDF/a documents?

Post by Will - Tracker Supp »

Hi Merlin,

Thanks for the post - Please try updating to build 322.7 and see if that helps:
https://www.pdf-xchange.com/downloads

If that doesn't, please send a link to a sample that causes the crash.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
saupom
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Joined: Mon Feb 05, 2018 8:14 am

Re: Internet Explorer PlugIn can't send PDF/a documents?

Post by saupom »

I have the same problem with IE plugin mail send. Please see attachment. Mail send is working fine if using PDF without IE plugin. I have the version 7 Build 324.0. IE crashes after that MAPI error message.
Attachments
Capture.JPG
Capture.JPG (21.15 KiB) Viewed 1468 times
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Tracker Supp-Stefan
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Re: Internet Explorer PlugIn can't send PDF/a documents?

Post by Tracker Supp-Stefan »

Hello saupom,

Thanks to the changes MS introduced to file associations in Windows 10 - things like MAPI became a bit problematic.
Please try to reinstall your mail client - and see if that will sort out the MAPI associations and get over the error in the first place!

Regards,
Stefan
Willy Van Nuffel
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Re: Internet Explorer PlugIn can't send PDF/a documents?

Post by Willy Van Nuffel »

Additional info in following thread:
viewtopic.php?f=62&t=22921&p=88585

It seems like "Enhanced Protected Mode" (EPM) in Internet Explorer 11, blocks access to particular Application Program Interfaces (API's), like MAPI.
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Patrick-Tracker Supp
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Re: Internet Explorer PlugIn can't send PDF/a documents?

Post by Patrick-Tracker Supp »

Hi Willy,

Nice one! Seems shutting that down should solve the issue. Thanks for the tremendously helpful tip! :)
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
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