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Compunited
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SMTP not working

Thu Apr 06, 2017 9:47 am

Hi,


we've tried to use two different email provider but we are unable to send a pdf automatically. We need for our customer a solution to send pdfs unattended to a predefined email address. is it a limitation in the evaluation version? is there an error log somewhere
btw it would be nice to have a test settings button in the email form
 
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Tracker Supp-Stefan
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Re: SMTP not working

Thu Apr 06, 2017 10:52 am

Hello Compunited,

Are you trying to use our end user Editor - or some other product?
Have you set up the SMTP settings properly and does another product work correctly with the same?

Regards,
Stefan
 
Compunited
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Re: SMTP not working

Thu Apr 06, 2017 2:59 pm

Hi Stefan
the smtp settings are working with outlook etc
we used the print testpage function in windows an we've done the testing with notepad. no error but also no email in the inbox. so its really hard to troubleshoot(thats why i've asked for a logfile)

Tracker Supp-Stefan wrote:
Hello Compunited,

Are you trying to use our end user Editor - or some other product?
Have you set up the SMTP settings properly and does another product work correctly with the same?

Regards,
Stefan
 
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Patrick-Tracker Supp
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Re: SMTP not working

Thu Apr 06, 2017 7:51 pm

Hello Compunited,

Can you please confirm what version and build you are running? You can find this information under Help> About.

Thank you!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
Compunited
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Re: SMTP not working

Thu Apr 27, 2017 9:00 am

Sorry for the late reply. I couldn't continue at the customer.
I've set up a VM in azure
installed pdf xchange 6 std
configured smtp email like it is supposed by the email provider

No email is arriving at the destination and it's hard to debug since there is no logfile by pdf xchange
 
Compunited
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Re: SMTP not working

Thu Apr 27, 2017 9:03 am

since base64 isn't working i've attached the image files
Attachments
gmxSmtp.png
gmxSmtp.png (4.7 KiB) Viewed 452 times
PdfXchangeSettings.png
 
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Will - Tracker Supp
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Re: SMTP not working

Thu Apr 27, 2017 9:12 am

Hi Compunited,

Thanks for that - I see that you posted the Version info. above, but not the build. The build number can be found under the About tab of the Printing Preferences dialog.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
Compunited
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Re: SMTP not working

Thu Apr 27, 2017 9:32 am

Build is 6.0.321
 
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BigMike
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Re: SMTP not working  SOLVED

Thu Apr 27, 2017 11:30 am

Hi,
if you don't mind, could you test:
Port "465" with connection security "SSL/TLS" or "587" with "STARTTLS" as these are the default ports for SMTP servers. Your combination of port/protocol is unusual...
 
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Will - Tracker Supp
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Re: SMTP not working

Fri Apr 28, 2017 7:25 am

Thanks for the post BigMike!

Compunited - I see that the topic has been marked as solved. Was this done by yourself, or was it in error?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com

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