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saratojo
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Merge Pdf not working

Sat Jul 15, 2017 9:29 pm

I am having trouble merging two pdfs of horse racing information. I am trying to place the smaller file first in the new combined file. I have attached the two files. To preview, it seems the first page page of the second file does not appear until i click on the last page of the first file. Until then there is just the "in progress" wheel. I have to repeat that for all 27 pages to get the preview to show the pages, going one page at a time. When I then go to open the new file, it says the file is empty. (By the way, these two files merge into one perfectly when I use an on-line pdf merge service. Help would be appreciated.
Attachments
ppBEL0199.pdf
(756.54 KiB) Downloaded 10 times
AQU20120316.pdf
(80.92 KiB) Downloaded 7 times
 
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Will - Tracker Supp
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Re: Merge Pdf not working

Sun Jul 16, 2017 3:04 pm

Hi saratojo,

Thanks for the post - I'm not seeing the problem here. Can you please post a screen-shot of the Help --> About dialog?

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
saratojo
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Re: Merge Pdf not working

Sun Jul 16, 2017 5:35 pm

Problem is the two files won't merge into one. Only an empty file gets created.
I'm reattachiung to two files in a zip file.
What help, about screen?

Maybe it's because the files are password protected. But they do merge when using an on-line merge service.
Attachments
files.zip
(796.37 KiB) Downloaded 12 times
 
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Radi - Tracker Supp
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Re: Merge Pdf not working

Mon Jul 17, 2017 8:00 am

Hello saratojo,

Please note that if the security settings of a PDF file do not allow you to change it - you will not be able to add pages to it or merge it with another file without the original password.
If you are using the latest version of PDF Tools 6 - when you try to merge these two files, a password prompt will show. Please enter the file's security password and you will be able to merge the file.

The Help -> About screen shows the version of your application and it is located in your main menu.

Regards,
Radi
Attachments
About.jpg
 
saratojo
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Joined: Sat Jul 15, 2017 9:16 pm

Re: Merge Pdf not working

Mon Jul 17, 2017 9:16 pm

I am using the latest version.
No password prompt appears during the merge process.
Close this ticket as I am now using other software that merges the files just fine.
Thanks.
 
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Patrick-Tracker Supp
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Re: Merge Pdf not working

Mon Jul 17, 2017 11:33 pm

Hello,

Both of these documents is password protected. However, if you are not seeing a prompt, I would like to further investigate this issue. Could you please go to Options> Export all Settings and please post the settings file here in a zip folder.

Thank you!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
 
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Vasyl-Tracker Dev Team
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Re: Merge Pdf not working

Tue Jul 18, 2017 7:49 pm

Hi saratojo.

Its sad that you are so frustrated by our "Split/Merge PDF" feature, but it looks as though our tool works correctly for your case too. I can explain why: Both your documents are password-protected and extracting/copying pages from them isn't permitted by the document security settings. Only one way is possible to merge them - you must know and specify the special permission-password(called owner-password) for each of them during the merge process. In that case the extracting pages and merge of them will be allowed and should complete successfully. The good and correct PDF-tool must obey the document security settings (i.e - must obey the rights of author of the document).

JFYI: Adobe Acrobat also requires passwords to merge your pdfs...

If our tool is not working correctly even when you specified the valid passwords please provide such passwords for us to reproduce and fix the problem..

Best
Regards.
Vasyl Yaremyn
Tracker Software Products
Project Developer

Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.

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