Program crash during mark-up

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RDB
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Posts: 2
Joined: Mon Sep 24, 2007 10:45 pm
Location: Aust

Program crash during mark-up

Post by RDB »

The program has crashed on a number of occasions when using the call out tool to mark up a pdf file. The problem does not appear if I use the adjacent note tool rather than the call-out. Files attached
Any comments.
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John - Tracker Supp
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Posts: 5219
Joined: Tue Jun 29, 2004 10:34 am
Location: United Kingdom

Post by John - Tracker Supp »

Hi,

Possibly this is because you are using an older release to create your files from your Word document to begin with - I suspect updating to a later release of PDF-XChange would help - this is available from :

https://www.pdf-xchange.com/downloads/users/

HTH
If posting files to this forum - you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded - thank you.

Best regards
Tracker Support
http://www.tracker-software.com
RDB
User
Posts: 2
Joined: Mon Sep 24, 2007 10:45 pm
Location: Aust

pdf Viewer crash

Post by RDB »

I'm sorry, I should have indicated that the drawing CAD file which I attached and attempted to mark-up using pdf viewer was created with adobe acrobat distiller (we use adobe for all autodesk CAD file to pdf conversion).
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Ivan - Tracker Software
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Posts: 3556
Joined: Thu Jul 08, 2004 10:36 pm
Location: Vancouver Island - Canada

Post by Ivan - Tracker Software »

By the way, please update the viewer to the latest available build.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.