Problem with new Update and Windows Server 2016 SOLVED

[Rennsemmel]

Hello.

I've got a problem with the new update 10.0.0.370 on a Windows Server 2016 Datacenter.
When i click on the register "View" the program crashes. i looked at the eventlog and the problem seems to be the "read out loud" plugin.
The program also crashes when i go to "file" -> "preferences" -> "speech".
The Eventlog says(translated from german):

Name of the corrupted application: PDFXEdit.exe, version: 10.0.0.370, timestamp: 0x648a24bb
Name of the corrupted module: ReadOutLoud.pvp, version: 10.0.0.370, timestamp: 0x648a24b8
Exception code: 0xc0000005
Erroroffset: 0x000000000002a823
ID of the faulty process: 0xa54
Start time of the faulty application: 0x01d9a29df4fdd6de
Path of the corrupted application: C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe
Path of the faulty module: C:\Program Files\Tracker Software\PDF Editor\Plugins.x64\ReadOutLoud.pvp
Berichtskennung: 1bd56005-13b5-4ab0-a6f2-81d1585ce6e7
Full name of the corrupted package:
Application ID relative to the corrupted package:

It happens only with Windows Server 2016. I tried out my Windows 10 pro and Windows Server 2022. Both work.
I tried another 2 Servers with 2016 and got the error again.
I also tried to uninstall PDF xChange an reinstall directly Version 10.0.0.370 (not update from Version 9.xxx)

Is there someone having the same problem or got some tips

[Dimitar - Tracker Supp]

Hello Rennsemmel,

Welcome to our Forum.

Please generate a full crash report by following these instructions:

https://www.pdf-xchange.com/knowle ... estigation

When the crash logs are ready please send them to us for investigation.

Regards.

[Rennsemmel]

Hello Dimitar.

Thanks for your reply.
I generated the crash dump and uploaded it to your Tracker Software File service.
i created a folder with my username.

[Dimitar - Tracker Supp]

Thanks for the files, Rennsemmel,

I have forwarded them to our developers for further investigation.

I will get back to you when they come up with a solution to this problem.


Regards.

[TGE]

Hello

I've the same under Windows 2012 R2 Terminal Server. Same erros in the event viewer. Users report that the PDF-Xchange Editor can't be started anymore. After log off and logon its working again for some time ...

Regards,

Tobias

[Paul - Tracker Supp]

Hi, Tobia

Any chance we can get a crash dump from you also? https://www.pdf-xchange.com/knowle ... estigation

I am not sure yet whether the dump we have is going to give us answers, probably, but I cannot think of a reason not to have a second example.

Kind regards,
Paul - Tracker Supp

[TGE]

Hi Paul

Sorry Crash Dump is not possible at the moment. Only Event Viewer Infos:

Name der fehlerhaften Anwendung: PDFXEdit.exe, Version: 10.0.0.370, Zeitstempel: 0x648a24bb
Name des fehlerhaften Moduls: PDFXEditCore.x64.dll, Version: 10.0.0.370, Zeitstempel: 0x648a249b
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000002211f76
ID des fehlerhaften Prozesses: 0xccfc
Startzeit der fehlerhaften Anwendung: 0x01d9a4ff0361f58f
Pfad der fehlerhaften Anwendung: C:\Program Files\Tracker Software\PDF Editor\PDFXEdit.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Tracker Software\PDF Editor\PDFXEditCore.x64.dll
Berichtskennung: a1ade2e8-10f2-11ee-81d7-005056acf35a

It's happening some times if users are opening serveral PDF's. I also don't know if its a special kind of pdf causing the problem.

I've uninstalled the readoutloud on the Version 10 and it seems to be stable now.

Regards,
Tobias

[Rennsemmel]

Hello Tobias.

I found a workaround if you don't need the Read Out Loud plugin.
When you go to File-Preferences and then to Plugins you can uncheck the "Read out Loud" plugin.
After uncheck the plugin you have to restart PDF xChange.
This works for me. May it works with your problem as well.

image.png

[Paul - Tracker Supp]

Hi, Rennsemmel

thanks for the work around, that also has the added benefit of pointing the devs in the right direction from the dumps we did get.

We are looking into this now.

Kind regards,
Paul - Tracker Supp

[Paul - Tracker Supp]

Hi, Paul - Tracker Supp

This is fixed on this side, a new build is coming soon and this fix is in it.

Kind regards,
Paul - Tracker Supp

[Rennsemmel]

Hi Paul.

Just installed the new update and the problem is fixed now.
Thanks a lot

Kind regards

[Radi - Tracker Supp]