Hey folks,
after rolling out the latest PDFX-Exchange Version (10.2.1.385), when opening a larger document (200 pages+) and doing a text search within the document, the application crashes (search is processed for a couple of seconds). Eventviewer in Windows shows Application Error - Software: PDFXEdit.exe, faulty component: PDFXEditCore.x64.dll.
Are there any known issues to this?
Thanks a lot in advance!
Best regards
Crashes after Textsearch after upgrading to latest release
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Re: Crashes after Textsearch after upgrading to latest release
Hi, JOST
is it specific to this file? If so may we have the file? Email to support@pdf-xchange.com and I will send you a file drop link.
If not we would need a "crash dump" https://www.pdf-xchange.com/knowledgeba ... estigation
is it specific to this file? If so may we have the file? Email to support@pdf-xchange.com and I will send you a file drop link.
If not we would need a "crash dump" https://www.pdf-xchange.com/knowledgeba ... estigation
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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- User
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Re: Crashes after Textsearch after upgrading to latest release
Hi Paul,
the eventlog error messages says, that the mentioned .dll caused the application crash.
Unfortunately I don't have access to the client right now, but I can send you DLL and Dumps next week on tuesday.
Best regards
Jens
the eventlog error messages says, that the mentioned .dll caused the application crash.
Unfortunately I don't have access to the client right now, but I can send you DLL and Dumps next week on tuesday.
Best regards
Jens
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Re: Crashes after Textsearch after upgrading to latest release
Hi, Jens
that sounds good. I want to create a secure location for the dumps. Can you email support@pdf-xchange.com when you are ready to upload?
that sounds good. I want to create a secure location for the dumps. Can you email support@pdf-xchange.com when you are ready to upload?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
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- Site Admin
- Posts: 6903
- Joined: Wed Mar 25, 2009 10:37 pm
- Location: Chemainus, Canada
Re: Crashes after Textsearch after upgrading to latest release
Hi, Jens,
we have your dump file and are investigating.
Thanks for that.
we have your dump file and are investigating.
Thanks for that.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com