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crash on opening xchange viewer after 2 hours...

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crash on opening xchange viewer after 2 hours...

Postby andreasm1982 on Wed Nov 12, 2008 11:05 am

I opened a pdf file. After reading, I minimized xchange viewer to taskbar. I worked in other applications like word, excel and so on.
After that, I restored xchange viewer. In that moment, xchange viewer crashed.

Idea: Some kind of memory problem in xchange viewer. Perhaps xchange viewer removes data from memory if it's idle for a longer time and than it has trouble with restoring.

PDFXCview.exe 2.0.0040.0004 caused exception C0000006 at address 008FA8DA (Base: 400000)

Registers:
EAX=01566084 EBX=00000100 ECX=00000040 EDX=00000000 ESI=01565F84
EDI=017B00B8 EBP=022FF0BC ESP=022FF0B4 EIP=008FA8DA FLAGS=00000212
CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
FPU stack:
3FFBCCCCCCCCCCCCD000 00000000000000000000 EE18068293A8040A5000
F5F80319F72401CC6F60 0608019500000407C558 78847C92056D00150608
0ECA013CFD4C00000000 01F80000000000000000 SW=0000 CW=027F
andreasm1982
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Re: crash on opening xchange viewer after 2 hours...

Postby Lzcat - Tracker Supp on Wed Nov 12, 2008 12:48 pm

Yes, Viewer free memory (actually after 10 minutes, or even less when minimized), but it should be able to restore data.
Regarding to error code - it seem that original file was no longer avail when you try to restore Viewer. This may happen if file was opened over network and network connection was closed, or it was on removable media, which was removed. If you are sure that this is not case - please provide a file and as much additional information as possible (better use Help->Report a problem).
Victor
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Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
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Re: crash on opening xchange viewer after 2 hours...

Postby andreasm1982 on Wed Nov 12, 2008 2:59 pm

Thanks, I remember that it was a file which I opened on my computer over network (from laptop). But I don't remember if laptop was turned off before opening that file again or not.

Can your reproduce that crash?
andreasm1982
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Re: crash on opening xchange viewer after 2 hours...

Postby Lzcat - Tracker Supp on Wed Nov 12, 2008 3:41 pm

If file was opened from a network location which is no longer avail?

Yes, we can, but I'm afraid that this cannot be easily fixed. The Viewer require's that the file remains open and avail at all times (until closed, of course), and situation where the file is no longer avail is abnormal.
Victor
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Please archive any files posted to a ZIP, 7z or RAR file or they will be removed and not posted.
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