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Excel / Powerpoint addin not working
Posted: Fri Jul 26, 2013 9:27 am
by StevenDegeling
Hi.
I’m evaluating and testing PDF-XChange PRO 2012 (bought a single-user license) for our company.
I have used the full-installation on a Windows Server 2003 R2 SP2 Terminal Server with Citrix.
We use PDF-Xchange PRO 2012 (5.0.270.0), Office 2003 SP3, AVG2012 and Res Powerfuse 2010.
When I launch Word 2003, the add-in works fine. Toolbar is visible and working.
When I launch Excel or Powerpoint 2003 the add-in is not working, and I dont get any errors about it failing to load. The toolbar is not visible.
Manually enabling the toolbar gives only one (not working) button in the toolbar. After a restart of Excel or Powerpoint the (one-button) toolbar is gone again.
When we launch mmc.exe or PDF viewer or PDF-editor prior to the launch of Excel/Powerpoint the toolbar will work in 95% of the cases. In the other 5% the toolbar fails in the second of third launch of Excel/Powerpoint.
Strange behaviour….
I checked security settings in office, all OK.
I tried the EXE installer and the MSI installer, both the same result.
Citrix install done with ‘change user /install’ of course.
Searched all related topics, found one, about excel toolbar en mmc.exe,
but that topic had no answer at all.
Any help appreciated.
Steven.
Re: Excel / Powerpoint addin not working
Posted: Fri Jul 26, 2013 9:55 am
by Tracker Supp-Stefan
Hello Steven Degeling,
Welcome to our forums. I've checked with my colleagues from the dev team and we will need to set up a similar test system and try to reproduce this behaviour. We will post back here when we've had a chance to test.
Regards,
Stefan
Re: Excel / Powerpoint addin not working
Posted: Fri Jul 26, 2013 10:57 am
by StevenDegeling
Ok, thanks Stefan.
We will wait for you reply.
Meanwhile I will do further testing and try to diagnost the problem..
Re: Excel / Powerpoint addin not working
Posted: Fri Jul 26, 2013 4:38 pm
by Paul - Tracker Supp
Hi Steven,
I'm going to set up a Terminal Server for this test and I just want to clarify something. You said your system is :
Windows Server 2003 R2 SP2 Terminal Server with Citrix.
Now I already have a Server 2008 R2 Terminal Server set up, I also have a 2003 Ent (not a TS). It's the R2 that has me confused. Is this a 32 bit 2003 with SP2 (I think this is right) and for sure not a 2008 R2?
I have just never heard of a 2003 R2 and want to make sure I'm setting up the right OS.
please and thanks.
Re: Excel / Powerpoint addin not working
Posted: Mon Jul 29, 2013 6:06 am
by StevenDegeling
Yes, Paul, it is right. See the screenshots in the attachment.
Re: Excel / Powerpoint addin not working
Posted: Mon Jul 29, 2013 5:11 pm
by Paul - Tracker Supp
Thanks for that Steven,
I have learned something today. I had honestly never seen a W2K3 R2. Finally - I see you have 16GB RAM so I'm assuming this is a 64 bit OS? I couldn't tell from the screen shots.
If so I'll go see if I can get a 64 bit W2K3 R2 ISO to set this up on.
thnx
Re: Excel / Powerpoint addin not working
Posted: Tue Jul 30, 2013 6:51 am
by StevenDegeling
Paul, it's a 32 bit OS version.
Re: Excel / Powerpoint addin not working
Posted: Tue Jul 30, 2013 4:05 pm
by Paul - Tracker Supp
Thanks - OK - starting over...
Re: Excel / Powerpoint addin not working
Posted: Tue Aug 06, 2013 7:43 am
by StevenDegeling
Paul,
we did a new installation with the following command-lines:
start /wait msiexec /i PDFXC5Pro_x86.msi ADDLOCAL="F_Drivers,F_Office2PDF,F_OfficeAddin,F_Help_Drv,F_Wizard,F_Help_Wiz,F_Langs_Wiz,F_Viewer,F_Help_Viewer,F_Langs_Viewer,F_ShellExt,F_OCR_Viewer" KEY="XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX" /qb!
start /wait msiexec /i PDFXVE3.x86.msi ADDLOCAL="F_Viewer,F_Plugins,F_Plugin_SP,F_OCRPlugin,F_VLangs" KEY="XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XXXXX" /qb!
Started proces monitor as administrator.
Started Excel.exe as a common user, still no toolbar is loaded. same behaviour.
We have include de proces monitor logfile in this post.
Hope this helps.
Re: Excel / Powerpoint addin not working
Posted: Tue Aug 06, 2013 5:25 pm
by Paul - Tracker Supp
Thanks for that Steven,
I still need to get this reproduced here. It would also be helpful if you can log your install using /lv!*x c:<installerFileName>.msi.log and post it here.
Please and thanks.
Re: Excel / Powerpoint addin not working
Posted: Tue Aug 06, 2013 8:17 pm
by Willy Van Nuffel
Sorry to come into between, but can it be that the PDF-XChange add-in is actually disabled or deactivated in Excel 2003 ?
Please read this article to activate or re-enable the add-in:
>
http://msdn.microsoft.com/en-us/library ... s.90).aspx
Maybe it would also be good to verify the "load behaviour" of the add-in the Windows Registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\PXCOfficeAddin4.Addin]
"LoadBehavior"=dword:00000003
(Should be similar for PDF-XChange version 5 ?)
Re: Excel / Powerpoint addin not working
Posted: Tue Aug 06, 2013 8:26 pm
by Paul - Tracker Supp
Thanks for that Willy,
my understanding was that Steven had already tried re-enabling the Addin and that it produced the Toolbar Icon but that it didn't work and also was gone again after use:
When I launch Excel or Powerpoint 2003 the add-in is not working, and I dont get any errors about it failing to load. The toolbar is not visible.
Manually enabling the toolbar gives only one (not working) button in the toolbar. After a restart of Excel or Powerpoint the (one-button) toolbar is gone again.
Perhaps you can confirm/deny this Steven?
Meanwhile I will continue the set up of the Test Terminal Server and await Steven's install log.
Re: Excel / Powerpoint addin not working
Posted: Wed Aug 07, 2013 1:40 pm
by StevenDegeling
Paul - Tracker Supp wrote:Thanks for that Willy,
my understanding was that Steven had already tried re-enabling the Addin and that it produced the Toolbar Icon but that it didn't work and also was gone again after use:
When I launch Excel or Powerpoint 2003 the add-in is not working, and I dont get any errors about it failing to load. The toolbar is not visible.
Manually enabling the toolbar gives only one (not working) button in the toolbar. After a restart of Excel or Powerpoint the (one-button) toolbar is gone again.
Perhaps you can confirm/deny this Steven?
Meanwhile I will continue the set up of the Test Terminal Server and await Steven's install log.
Paul,
confirmed.
LoadBehavior"=dword:00000003
installation logs included
Steven
Re: Excel / Powerpoint addin not working
Posted: Wed Aug 07, 2013 2:03 pm
by Paul - Tracker Supp
Thanks for that Steven,
shouldn't be much longer now. Your patience is appreciated.
Re: Excel / Powerpoint addin not working
Posted: Wed Aug 21, 2013 9:13 am
by StevenDegeling
Tracker Support,
Is there any progress and/or status update?
Steven
Re: Excel / Powerpoint addin not working
Posted: Wed Aug 21, 2013 9:38 am
by Tracker Supp-Stefan
Hi Steven,
Paul is on holiday this and next week, so it might take a bit longer to investigate this, but I will try to see if he managed to finish the set up of the test environment and if we can do any tests while he is away.
Regards,
Stefan
Office COM Plugin error then deactivation in Powerpoint 2007
Posted: Tue Sep 24, 2013 11:57 am
by pbourdet
Hello everybody,
the PDF plugin, which seems to work fine in Word and Excel 2007, keeps having problem and being de-activated in Powerpoint.
Re-activation or re-installation doesn't help. Most of the time, this leads to a Powerpoint crash at startup.
Configuration
Windows XP Pro SP3 / PowerPoint 2007 SP2 / PDF X-Change 5.0 Office COM Plugin
Workaround is possible with PDF Printer but a bit frustrating. So I would appreciate if anybody had a solution for the plugin anyway...
Re: Excel / Powerpoint addin not working
Posted: Tue Sep 24, 2013 12:02 pm
by Tracker Supp-Stefan
Hello pbourdet,
Could you please confirm that you are using build 5.0.271 of the drivers (and office plug-in) on the affected machine?
Regards,
Stefan
Re: Excel / Powerpoint addin not working
Posted: Wed Sep 25, 2013 8:26 am
by pbourdet
Thanks Stefan for this quick answer.
The Office plug-in version is 5.0.271.0, but the printer driver version is 5.0.267.0 (see attached screenshots).
Is that the driver you are talking about ?
Best regards
Philippe Bourdet
Re: Excel / Powerpoint addin not working
Posted: Wed Sep 25, 2013 8:35 am
by Tracker Supp-Stefan
Hi Philippe,
Thanks - then this version mismatch could be causing your troubles.
Please do a full uninstall of all our products from the affected machine,
reboot,
remove any folders left in "C\:Program Files\Tracker Software" after the uninstall and reboot
And then try installing the latest build from here:
https://www.pdf-xchange.com/product/downloads
And this should resolve the problem.
Regards,
Stefan
Re: Excel / Powerpoint addin not working
Posted: Wed Sep 25, 2013 9:45 am
by pbourdet
Stefan,
I did the re-installation according to your recommendations. Office Plug-in and printer driver versions are now in sync.
I re-activited the Plug-in in PowerPoint 2007, and crossed finger hoping it does not crask again.
If you don't get any further news, please consider this is good news :=)
Thanks for the help.
Best regards.
Philippe Bourdet
Re: Excel / Powerpoint addin not working
Posted: Wed Sep 25, 2013 10:22 am
by Tracker Supp-Stefan
Hi Philippe,
Glad to hear it's stable and working for now!
Cheers,
Stefan
Re: Excel / Powerpoint addin not working
Posted: Wed Sep 25, 2013 1:45 pm
by StevenDegeling
Stefan,
I did the re-installation according to your recommendations. Office Plug-in and printer driver versions are now in sync.
The problem is still here...
do you have any suggestions?
Steven Degeling
Re: Excel / Powerpoint addin not working
Posted: Wed Sep 25, 2013 6:02 pm
by Paul - Tracker Supp
HI Steven,
our devs have been trying to reproduce this, so far without success. They will continue to investigate this and look for a fix.
I have made an internal report for our development team to investigate and resolve as soon as possible. The ticket number for future reference is : RT#2013: Excel / Powerpoint addin not working
We appreciate your patience and understanding whilst this is being investigated.
Re: Excel / Powerpoint addin not working
Posted: Wed Sep 25, 2013 7:53 pm
by Willy Van Nuffel
One little chance to make it work ...
Verify security settings in Excel 2003 and PowerPoint 2003 via
> Tools-menu > Options > Security-tab > Macro Security-button > Trusted Publishers-tab
> check (= activate) "Trust all installed add-ins and templates"
(if it is not checked, you will not see the PDF-XChange toolbar)
Confirm by clicking OK + OK
Finally click File-menu > Exit and restart Excel/PowerPoint.
Re: Excel / Powerpoint addin not working
Posted: Wed Sep 25, 2013 10:34 pm
by Paul - Tracker Supp
Thanks Willy,
we will certainly be taking that into consideration, Steven, does the suggestion Willy made effect any change in the behaviour you are seeing?
Re: Excel / Powerpoint addin not working
Posted: Mon Sep 30, 2013 7:21 am
by StevenDegeling
Paul,
I have checked the options as suggested, there were already right.
See the attached file.
So, still no change in the behaviour.
Steven
Re: Excel / Powerpoint addin not working
Posted: Mon Sep 30, 2013 10:22 am
by Tracker Supp-Stefan
Hi Steven,
I just spoke with one of the Office Add-in developers and he told me the following:
So please do try it and let us know how it goes.
Regards,
Stefan