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brown instead of grey
Posted: Fri Aug 04, 2017 8:06 am
by heiko_hems
Hello,
the editor shows brown- instead of greyscale.
Screenie here:
I tried a new install, several options in the colormanaging-dialog, nothing happens.
Greyscale is correct in Adobe Reader and in explorer preview...
Greyscale is also correct on other identical machine...
Any hint for me ?
Thanks
Heiko
Re: brown instead of grey
Posted: Fri Aug 04, 2017 8:07 am
by heiko_hems
Re: brown instead of grey
Posted: Fri Aug 04, 2017 8:21 am
by Will - Tracker Supp
Hi Heiko,
Thanks for the post - Please send the PDF that you're seeing this with. If you don't want to upload it to our public forums, please send it directly to
support@pdf-xchange.com with a link back to this topic, for reference.
Thanks,
Re: brown instead of grey
Posted: Fri Aug 04, 2017 8:30 am
by heiko_hems
file is sent per mail !
Thanks !
Re: brown instead of grey
Posted: Fri Aug 04, 2017 9:22 am
by Tracker Supp-Stefan
Hi Heiko,
Thanks for the sample file.
I suspect the Colour rendering options are causing this effect, so please do change them as per the instructions I sent to you over e-mail and let us know if that helps!
Regards,
Stefan
Re: brown instead of grey SOLVED
Posted: Fri Aug 04, 2017 11:46 am
by heiko_hems
Thanks Stefan,
we solved the prob after a while email-chatting with you like this
(for all the others out there searching the forum):
An optional windows update for the Samsung monitor 'infected' the Windows-Colour-Management.
If you delete the link to the profie in the dialog everything is fine again.
Best regards
Heiko
Re: brown instead of grey
Posted: Fri Aug 04, 2017 12:03 pm
by Tracker Supp-Stefan
Glad we resolved this Heiko!
And thanks for sharing your solution - hope it will be userul to someone else too!
Regards,
Stefan