Crashes after Textsearch after upgrading to latest release

[JOST]

Hey folks,

after rolling out the latest PDFX-Exchange Version (10.2.1.385), when opening a larger document (200 pages+) and doing a text search within the document, the application crashes (search is processed for a couple of seconds). Eventviewer in Windows shows Application Error - Software: PDFXEdit.exe, faulty component: PDFXEditCore.x64.dll.

Are there any known issues to this?

Thanks a lot in advance!

Best regards

[Paul - Tracker Supp]

Hi, JOST

is it specific to this file? If so may we have the file? Email to support@pdf-xchange.com and I will send you a file drop link.

If not we would need a "crash dump" https://www.pdf-xchange.com/knowledgeba ... estigation

[JOST]

Hi Paul,

the eventlog error messages says, that the mentioned .dll caused the application crash.
Unfortunately I don't have access to the client right now, but I can send you DLL and Dumps next week on tuesday.

Best regards
Jens

[Paul - Tracker Supp]

Hi, Jens

that sounds good. I want to create a secure location for the dumps. Can you email support@pdf-xchange.com when you are ready to upload?

[Paul - Tracker Supp]

Hi, Jens,

we have your dump file and are investigating.

Thanks for that.