PDF XChange Forum

Every time I open settings dialog in office addin paper always defaults to A4 format.
Changes to page size are not saved.
I am using the latest version.

Hi,

MS Office (MS designed it this way) will always override any Paper size settings you make anyway and use those specified in your page setup for that file when opened by Word etc - so you need to make sure that is right - rarther than the settings in OFFice2PDF or the PDF-XChange driver.

If this is not the issue - pelase advise the version of Office installed on your system and supply a sample PDF and document so we can test here using the samer items you have - please note the files must be zipped to attach here.

thanks.

My default in Word and Excel is Letter.
Addin settings always default to A4, but when printing using print driver it correctly defaults to Letter.
Also quality of generated PDF output is poor when using addin and good when printing using print driver.
Office 2007, Windows 7

To address firstly the quality issue -:

As the Addin is in fact a front end only to the driver - the quality will only differ if you have the settings in the Addin settings icon set differently to the driver - please check the 3rd Icon on your toolbar - "settings' and adjust as desired.

Likewise - irrespective of what you set paper wise - as with the driver any MS Word file will over write any preferences saved for page size - or it would be very odd - can you please zip and attach any problem files (both Office and PDF fiels please) and we will investigate and advise.

Thanks

Just to chime in, I'm having exactly the same issue, but I'm just using Word 2003 on XP SP3. My Page Setup is the following, and has been for several years.

I uploaded an attachment of my Word Page Settings (a GIF file).

Please can you advise what version/build of PDF-XChange and also Windows is installed please ?
also please supply a sample Word and PDF file for us to exam.

please note all file MUST be archived to a zip file (or .RAR/7z)

thanks

I'm running Word 2003, XP SP3, PDF X-Change 4.0 Build 174.

and the requested sample files ?

They will not be attached - if not zipped as explained.

I attached a zipped DOC file. There's no PDF file, since there issue has no relationship with PDF generation.

I'm now wondering if I'm making a mistaking by attaching to the end of this thread. I'm actually not hitting any buttons to do a save. However, I don't have to hit any other buttons to for the PDF-XChange add-in to automatically save my other configuration settings like Links > Links Appearances, Bookmarks, and Word Options (these work great!; I'm happy these are saved!). I changed the subject of this email to better reflect my issue.

It's just the Paper Setting options that I must change every time, which ain't good.

Thanks - have passed to the project manager responsible and as soon as I have his response will revert, thanks for your patience.

Just to add to this.

The graphic resolution settings do not save, they stay at 300. In previous versions I've been using 600 but was never too sure how important the graphic resolution setting is. I require high quality images in my pdf's.

Noted and investigating ...

Having same issue with Office2PDF 4.0 where it is not possible to set default page size to Letter as options page has sticky value of A4. Despite comments that Word should override the Office2PDF setting the resulting PDF output is A4.

Is there any further information on what needs to be done to get the desired Letter page size output.

Hi,

The problem with saving page settings will be fixed in the next build.

However MS Word will always use document paper size set within Word/Office and over ride any of PDF-XChange (or other Printer defined) paper size settings, so you should change the paper size in MS Word document settings ("File->Page Setup" menu item).

HTH

Have downloaded PDF-XChange Standard build Version 4.0181 and paper size setting seems to be saving okay now. Thanks.

Note however that even using Word page size setting of Letter, it still did not overwrite the PDF-XChange default setting of A4 paper size.

Hi Michael,

are you sure it was paper size ? I suspect it maybe the 'Sheet size' to which you refer

Could you please take a screenshot and zip and post ?

Thanks

I'm posting sample Word document set to letter paper size which also contains screen shots of system settings. Also included is the resulting PDF which was generated as A4 size due to PDF-XChange setting.

Thank you for the info - however its the settings in the PDF-XChange Driver I really need a screenshot of :

Control Panel - (devices) Printers - PDF-XChange - Right click, Printer Preferences -> General Tab -: and then the Layout options - is sheet size set to 'Auto' ?

Thanks

The layout sheet size is set to auto. I've updated the doc file with the new print screen "This PDF-XChange default page size paper setting from Control Panel" on page 2 to show this.

Hi,

can you confirm what happens if you use the option on your Word toolbar or the option 'file -> Print' and print to the PDF-XChange Printer directly ?

Please also check the Word option under the main 'Button' -> Word options -> Advanced (see the PDF file attached - please turn off)

HTH

Hi John,

Before running the test you requested, I tried to duplicate my problem and for some reason are not able to do so. I'm now confused as to what happened as I am confident the conditions I described earlier this month have been duplicated. Note that I'm using PDF-XChange Standard build Version 4.0181 versus the original one where I first reported my problem back on April 24, 2010.

So at this time all I can say is that I don't have a problem with printing to the letter paper size now. Sorry for taking up your time.

Regards,
Michael

Hello Michael,

Sometimes it just happens like this, you are unable to duplicate it despite the best efforts and that all conditions look the same.

All we can do now is hope the issue will not reappear but if it does - you know where to find us.

Best,
Stefan