Translate
Francais Español Deutsch
 
 
   
Developers Product Chooser PDF Choosing Wizard Feature Comparison Chart Image Product Chooser Image Comparison Chart

Do it all with PDF-XChange PRO

A product suite that includes all of the above PDF products and allows you to do pretty much whatever you want with PDFs

PRO PDF
image of PDF Xchange Viewer

PDF-XChange Viewer

image of PDF Xchange Editor

PDF-XChange Editor

PDF-XChange Lite

PDF-XChange Standard

PDF-Tools

SDKs for PDFs: SDKs for Imaging: Clarion® SDKs:

PDF Related

Imaging Products

Clarion® Developers now have the choice of using our generic SDKs, or downloading our Clarion® specific SDKs which include extra Clarion® classes, templates and examples for fast and easy integration into their Clarion® based applications.
Knowledgebase

Knowledgebase

How do I purchase extended maintenance.

Knowledge Base Article: KB153 - Created On: Aug 28, 2009 10:23 AM - Last Modified: Mar 28, 2014 10:46 AM

Question:

How do I purchase extended maintenance?

What options do I have for extended maintenance and upgrades?

 

Answer :

12 months free upgrades and maintenance is included with your purchase. During this period, if any major or minor version of your product purchased is released you will be eligible to upgrade to it FREE of charge. As an benefit of purchasing with Tracker Software Products we also offer the ability for you to extend this period with very economical extended maintenance packages.

 

Maintenance Options

PLEASE NOTE - THE COST IS ALWAYS BASED ON THE CURRENT RETAIL LIST PRICE, NOT ANY DISCOUNTED PRICE OF ANY TYPE , SUCH AS UPGRADE or PROMOTION SPECIAL.

At time of purchase

Option 1:

At the time of purchase - you can extend your maintenance subscription for an extra 12 months (so 24 months total) for 15% of the retail price for that product. Extended maintenance packages are clearly shown on the BUY NOW page as well as offered in the shopping cart.

Option 2:

At the time of purchase - you can extend your maintenance subscription for an extra 24 months (so 36 months total) for 25% of the retail price for that product. Extended maintenance packages are clearly shown on the BUY NOW page as well as offered in the shopping cart.

Within First 13 months of purchase

Option 1:

Within the first 13 months of your purchase - you can extend your maintenance subscription for an extra 12 months for 17.5% of the retail price for that product. Extended maintenance packages are clearly shown beside your registered products on your MyAccount page when you log into your website account - see Purchasing Extended Maintenance, below.

Option 2:

Within the first 13 months of your purchase - you can extend your maintenance subscription for an extra 24 months for 30% of the retail price for that product. Extended maintenance packages are clearly shown beside your registered products on your MyAccount page when you log into your website account - see Purchasing Extended Maintenance, below.

 

**Maintenance can be purchased before the expiry of your current maintenance period indefinitely, meaning as long as you keep extending your maintenance subscription before it expires you will never have to purchase a more expensive upgrade to use the latest version of the software title you originally purchased.

 

Purchasing Maintenance through your Account

After the time of purchase you can extend you maintenance subscription by logging into your account on our website anytime.

 

Customers must first register their product serial key on our website and create an account to purchase extended maintenance.

If you purchased your product license recently you most likely already have a registered account as this is created automatically for every new online purchase ...

 

You can log into your Tracker Software account here: Log into my Tracker Software account.

If you know you have an account but forget your password you can retrieve it here: Forgot your password?, or email support@tracker-software.com if you experience any problems.

 

When logged into your account you'll see your product serial(s) listed on the Your Products and Serials tab.

If not, you can enter your serial at the bottom of the screen under the product list and click "+Add"

 

The current Maintenance Expiry Date is clearly listed in the "Additional Information" column beside your products.

The options to extend you product maintenance plan are in the "Action" column to the far right of a given product.

Simply click the time-frame you'd like to extend your maintenance for to add it to the shopping cart.

Go to you shopping cart and proceed to checkout to process your extended maintenance purchase (click the shopping cart at the top of the website).

If you experience any problems along the way please contact us: sales@tracker-software.com.

 

 

Vote

Was this article helpful?

More Like This

   KB#46: How do I post a support request to the forum

   KB#372: How do I Get support for a Developer SDK problem ?

   KB#37: How do I determine what SDK product I need?

   KB#42: I have a problem with no License code being provided in my purchase receipt for PDF-XChange Viewer SDK?

   KB#61: Are Digital Signatures supported within the PDF-Tools SDK?