Home » Knowledgebase » I have a problem with installing the PDF-XChange Office Addin in Ofice 2003.

Knowledgebase

I have a problem with installing the PDF-XChange Office Addin in Ofice 2003.

Knowledge Base Article: KB291 - Created On: Aug 12, 2010 10:13 AM - Last Modified: Aug 12, 2010 10:13 AM

Related Products

Symptoms

I installed PDF-XChange4.0 but the Office Addin Toolbars are not available in my MS Office 2003 applications.

Cause

The 2 most likely things that can stop the installation of the toolbars are Anti-virus/Internet Security suites or MS Office security settings.

Resolution

If you are running a security suite, typically they will prompt you during the installation of PDF-XChange to either allow or deny access to system settings that are needed to make the Addin work. If you see such a message you will need to allow access.

It may be that Microsoft Office itself is blocking the installation of the PDF-XChange Office Addin Toolbars. To check the security settings for this open an Office application like MS Word 2003:

Open Word 2003 --> Tools --> Macro --> Security

This opens up the Security Dialogue box. It should be set to medium so as to be sure you are prompted grant access to the PDF-XChange installer.

After running the installer Tracker Software Products should be listed in the Trusted Publishers list:

If you do not see Tracker Software Products in this list after the installation you will need to review the Security Settings in the screen above. Set it to low, run the installer again then set it back to Medium.