I have a problem with Tracker Software Products VAT Tax Number EU826015012

There is a problem with your VAT NO (EU826015012), our Tax Office says  that this is wrong European VAT NO and we cannot validate the VAT number using the EU online validation utility to account for our Invoice.

Clients Report our EU VAT number fails EU Validation test. http://europa.eu/

The VAT on e-Services Special Scheme (VoeS) is only intended for  supplies of electronic services to Business and private individuals (B2C), who cannot reclaim the VAT. The VoeS identification number advised to Tracker Software Products (Canada) by HM Customs and Revenue in the United Kingdom is correct but does have a different format to a normal VAT Registration number as Tracker are a NON EU based Business and therefore a different EU VAT format is provided, which is why it cannot be checked using the EU VAT number checking facility.

VAT on business to business (B2B) transactions is accounted for by customers in their own Member State, using the reverse charge accounting scheme.

 The VoeS identification numbers cannot be checked using the number checker on the Europa website because they are a different format to normal VAT registration numbers. We advise our customers they can verify that we are registered for the VoeS scheme correctly using the correct EU VAT# included on our invoices by emailing the following inbox: voes@hmrc.gsi.gov.uk.