Knowledge Base Article: KB48 - Created On: Jun 3, 2009 03:01 PM - Last Modified: May 2, 2012 06:23 AM
After installing I still get watermarks on all my PDF files.
You have not entered your serial number or not entered correctly - please ensure you copy/paste the serial number from your receipt into the installer for the correct product and do not type.
If you purchased your product from a retail store and therefore must type the serial number - commonly the character 'I' and the number 1 are confused and the letter 'O' and the number '0' - ensure you have not confused these.
If you own the full PDF-XChange PRO bundle and creating new PDF files functions as expected - but the PDF-XChange Viewer operates in 'FREE' mode only, copy/paste your serial number into the PDF-XChange Viewer PRO option under the Edit Menu -> Preferences -> Registration and all should be well.
You thought you had purchased PDF-XChange PRO - but in fact you purchased the PDF-XChange Viewer PRO ! If your serial number begins PVP20 - you do not have PDF-XChange PRO - but the Viewer PRO -as such you are not licensed to use a product that can create new PDF files from other software applications such as MS Office, Internet Browsers etc! You will need to upgrade to PDF-XChange 4 PRO or purchase PDF-XChange 4 Standard or Lite.
You have downloaded the latest Version 4 release - but your version 3 serial number is not valid and PDF-XChange operates in trial mode ? Your version 3 serial number is not valid, see here for info on how to progress your discounted upgrade