All licensed users receive a minimum of 12 months free product maintenance from the date of purchase. You can also optionally choose to extend this at the time of purchase from 12 months to 24-36 months. The cost is based on the published price for the product in question and usually 20% for a 12 month extension or 30% for a 24 month extension.
If you did not choose to do so at the time of purchase, you may extend your maintenance at any time during the first 13 months of ownership or before your current product maintenance expires. Once again - The cost is based on the published price for the product in question at the time you wish to extend your maintenance plan - 25% for a 12 month extension or 37.5% for a 24 month extension. Please log into your client account to view the available maintenance options.
To add maintenance to your existing license - you must own the currently available version of the product in question - if you did not purchase a maintenance plan at the time of purchase and your license was purchased in excess of 13 months ago - you will need to upgrade your license to the latest release from you client account (you will be offered a discount from the full retail price!) and should you wish to do so - you will at that time be offered the option of a maintenance plan to remove the need to pay for future upgrades as an additional cost to your license.
All PDF-XChange product purchases include 12 months free maintenance from the time of purchase, the benefits of keeping your maintenance subscription valid include:
This does not mean that your current licensed products will cease to function or that the license will expire. Your license will work in perpetuity for any version of the product released during your term of active maintenance.
Extending your product maintenance plan options are available on the MyAccount Page when you log into your account on our website here: https://www.tracker-software.com/login
though some discounts may be available after your maintenance expires to move to new Major Versions, the cost of keeping your Maintenance Plan up to date is far more economical then any upgrade discounts offered to users who want to upgrade with expired maintenance subscriptions.
You can contact us by phone, email or our social media accounts — we are here to assist you.