We are pleased to confirm that our email services are now back online after we were forced to fully reinstall and update our MS Exchange mail servers on Tuesday, March 9th.
As always, our other means of support such as the user forums and website Live Chat feature of the website were still available. We regret any inconvenience and delay this may have caused and we would like to apologize to all of our clients. This issue occurred as a result of an attack Worldwide on Microsoft Exchange Servers that was announced late last week. If you use any MS Mail services then we urge you to contact your technical staff and ensure that you are protected. Further information about this issue is available here,
Please be assured that this was a precautionary maintenance update - no data breach occurred at Tracker Software Products or PDF-XChange Co and no information was accessed by any third parties. We are currently working through the backlog of emails that this maintenance period has created, and this will take about 24 hours to complete. If you have an urgent issue, or are concerned that your communication has been missed, please DO resend your message and we will reply to you as quickly as possible. You can also contact our team via the Website Live Chat to get an instant answer to any queries that you have. Normal services will resume very shortly - if they have not already.
Our sales and support departments can also be reached via the Website LiveChat and Free Support Forums.
Thank you for your understanding and patience during this issue.
The Tracker Software Products/PDF-XChange Co team.