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14 Mar 2019

Upcoming price changes on April 1st for PDF-XChange End-User products specific license volumes.

With the upcoming release of V8 we at Tracker Software Products have taken the opportunity to address some often mentioned anomalies in the pricing of some of our volumes licenses which do not fall in line with the natural congruency of most of our pricing. Specifically the following volume license breaks have been adjusted : 500 User, 1000 User, Corporate Site & Country Pack licenses. As of April 1st 2019 these four volumes in each end user product offering will be adjusted to align with the rest of our volume price breaks.

As well, due to dramatically extended & rich feature set now enjoyed by our revamped PDF-Tools application, license prices will increase to allow us to continue to extend and develop this award winning application as the license bundle includes not only one of the most powerful and customizable PDF batch processing applications on the market, but as always the ever popular PDF-XChange Editor and PDF-XChange Lite printer. We feel the price has always been on the generous side, but as more and more features have been introduced in both the major component products, that PDF-Tools licenses have out grown their current price in both value, usability and benefit to users. We wanted to give all of valued customers, and resellers the heads up that this price change is on the roadmap and scheduled for Spring 2019.

Note that new prices will take affect April 1st, and any formal or emailed quotes received are valid for 30 days from the quoted date, except CDN $ offline order quotes which are always valid for a max of 7 days from quotation date.

Sales Team
Tracker Software Products

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13 Mar 2019

Tuesday March 19th: ISP Scheduled Maintenance

Due to ISP maintenance Tracker Software's mail services could potentially see disruption for approx 90 mins between 1:00 am and 7:00 am, Tuesday, March 19th, Canadian Pacific Time.

We apologize for any inconvenience this may cause.  Mail sent during any such outage should be received once the service is resumed.

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01 Mar 2019

PDF-XChange V8 will no longer support Windows XP, Vista & Windows Server 2003 (or prior) operating systems.

PDF-XChange V8 will no longer support Windows XP, Vista & Windows Server 2003 or prior operating systems


With the release of V8 of PDF-XChange products coming this spring, there will no longer be support for Windows XP, Windows Vista and Windows Server 2003 (or prior) operating systems.

This will not affect XP and Vista users continuing using PDF-XChange products V7 or earlier.

Microsoft ended support for Windows XP as of April 8, 2014 and Windows Vista as of April 11, 2017. This meant that end users will not receive any further updates, fixes or patches for the Windows XP or Windows Vista product lines. It also represents a problem to software application developers such as Tracker Software Products. This is because the Microsoft development tools required to compile our applications to operate in Windows XP and Vista have been removed, no longer allowing our products to function in Windows XP/Vista environments. As well support for some related services, for example, remote file systems such as Dropbox, OneDrive, Google Drive and the like, require communication notifications systems using embedded browsers that are not available in Windows XP and Vista or Windows Server 2003 (or prior). As more and more users and organizations depend on remote file systems, it is important to upgrade to later versions of Windows in order for these services to work.

Unfortunately, this process is beyond our control. And with the planned release of Version 8 of our PDF-XChange product line in the spring of 2019 we have been forced to drop support for both Windows XP and Vista as of its release.

It will become necessary for users to migrate to later versions of the Windows operating system in order to ensure access to the latest releases of our product as of the release of Version 8.

Best regards,

Tracker Software Products

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14 Jan 2019

Jan 22nd, 2019: ISP Scheduled Maintenance

Due to ISP maintenance Tracker Software's mail services could potentially see disruption for approx 30 minutes between 1:00 am and 7:00 am, Tuesday, Jan 22nd, Canadian Pacific Time.

We apologize for any inconvenience this may cause.  Mail sent during any such outage should be received once the service is resumed.

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21 Dec 2018

Notice: Due to extreme weather, our Canadian Office phone lines are currently offline.

To all customers and resellers,

Due to extreme weather storms experienced in the last 24 hrs, the phone lines to our Canadian Office are currently offline.

At this time there is no estimated time of return for the serivce.

Our office is staffed from 9:00 am to 5:30 pm Pacific Standard and the online forums, email for sales and support are available to serve you.

We will update you as more infromation becomes available.

Tracker Software Products

 

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13 Dec 2018

Presenting Build 328.0 Released Dec 13, 2018

We at Tracker Software Products are pleased to announce the release of Build 328 of our PDF-XChange V7 product line on Dec 13th, 2018.

Here is a short video highlighting some of the new features to be included in our latest, highly anticipated release of the PDF-XChange Editor.

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13 Dec 2018

News Update: Upcoming changes for PDF-XChange products in 2019 and more

NEWS UPDATE: Upcoming changes to PDF-XChange products in 2019 and other developments

To all users and resellers of PDF-XChange products,

As the holiday season approaches and 2018 comes to a close, we at Tracker Software Products would like to keep our users and resellers informed of new developments pertaining to the highly anticipated release of V8 of our product line in the Spring of 2019 and some planned changes and improvements to our website during this time.


PDF-XChange V8 will no longer support Windows XP or Windows Vista operating systems


With the release of V8 of PDF-XChange products, there will no longer be support for Windows XP or Windows Vista operating systems. This will not affect XP and Vista users continuing using PDF-XChange products V7 or earlier.

Microsoft ended support for Windows XP as of April 8, 2014 and Windows Vista as of April 11, 2017. This meant that end users will not receive any further updates, fixes or patches for the Windows XP or Windows Vista product lines. It also represents a problem to software application developers such as Tracker Software Products. This is because the Microsoft development tools required to compile our applications to operate in Windows XP and Vista have been removed, no longer allowing our products to function in Windows XP/Vista environments. As well support for some related services, for example, remote file systems such as Dropbox, OneDrive, Google Drive and the like, require communication notifications systems using embedded browsers that are not available in Windows XP and Vista. As more and more users and organizations depend on remote file systems, it is important to upgrade to later versions of Windows in order for these services to work.

Unfortunately, this process is beyond our control. And with the planned release of Version 8 of our PDF-XChange product line in the spring of 2019 we have been forced to drop support for both Windows XP and Vista as of its release.

It will become necessary for users to migrate to later versions of the Windows operating system in order to ensure access to the latest releases of our product as of the release of Version 8.

 


Digital River/MyCommerce, retires SWREG platform and our planned migration to latest DR/MyCommerce Share-It platform


One of our main payment processors for online credit cards payments over the past 20 years, Digital River/MyCommerce is retiring their SWREG platform as of Dec 31, 2018. As such we are currently in the process of migrating to their latest platform, Share-It, released on a new technology framework incorporating improvements in both security and usability for both us and our customers.

We wanted to assure our customers and resellers that while over the next month you will notice a new interface in the checkout when selecting payment method: Online via Credit card with the switch over to the Share-It platform and begin receiving receipt emails and communications from Share-It rather than the expected SWREG communications you have received thus far, that Share-It is a trusted Digital River/MyCommerce platform as SWREG was and we look forward to the migration to the new platform.

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13 Dec 2018

Merry Christmas 2018! Office Hours

As the Christmas Holiday fast approaches we here at Tracker Software Products will be running a reduced Office Schedule between Dec 24th, 2018 and Jan 2nd, 2019.

Sales and support emails and our Support Forums are checked periodically through out this holiday season.
Please see the full article for scheduled office Christmas hours.

Tracker Software Products would like to wish all of our Customers & Resellers a Very Merry Christmas & the Happiest of New Years!

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