News, Press & Events

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14 Jan 2019

Jan 22nd, 2019: ISP Scheduled Maintenance

Due to ISP maintenance Tracker Software's mail services could potentially see disruption for approx 30 minutes between 1:00 am and 7:00 am, Tuesday, Jan 22nd, Canadian Pacific Time.

We apologize for any inconvenience this may cause.  Mail sent during any such outage should be received once the service is resumed.

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21 Dec 2018

Notice: Due to extreme weather, our Canadian Office phone lines are currently offline.

To all customers and resellers,

Due to extreme weather storms experienced in the last 24 hrs, the phone lines to our Canadian Office are currently offline.

At this time there is no estimated time of return for the serivce.

Our office is staffed from 9:00 am to 5:30 pm Pacific Standard and the online forums, email for sales and support are available to serve you.

We will update you as more infromation becomes available.

Tracker Software Products

 

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13 Dec 2018

Presenting Build 328.0 Released Dec 13, 2018

We at Tracker Software Products are pleased to announce the release of Build 328 of our PDF-XChange V7 product line on Dec 13th, 2018.

Here is a short video highlighting some of the new features to be included in our latest, highly anticipated release of the PDF-XChange Editor.

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13 Dec 2018

News Update: Upcoming changes for PDF-XChange products in 2019 and more

NEWS UPDATE: Upcoming changes to PDF-XChange products in 2019 and other developments

To all users and resellers of PDF-XChange products,

As the holiday season approaches and 2018 comes to a close, we at Tracker Software Products would like to keep our users and resellers informed of new developments pertaining to the highly anticipated release of V8 of our product line in the Spring of 2019 and some planned changes and improvements to our website during this time.


PDF-XChange V8 will no longer support Windows XP or Windows Vista operating systems


With the release of V8 of PDF-XChange products, there will no longer be support for Windows XP or Windows Vista operating systems. This will not affect XP and Vista users continuing using PDF-XChange products V7 or earlier.

Microsoft ended support for Windows XP as of April 8, 2014 and Windows Vista as of April 11, 2017. This meant that end users will not receive any further updates, fixes or patches for the Windows XP or Windows Vista product lines. It also represents a problem to software application developers such as Tracker Software Products. This is because the Microsoft development tools required to compile our applications to operate in Windows XP and Vista have been removed, no longer allowing our products to function in Windows XP/Vista environments. As well support for some related services, for example, remote file systems such as Dropbox, OneDrive, Google Drive and the like, require communication notifications systems using embedded browsers that are not available in Windows XP and Vista. As more and more users and organizations depend on remote file systems, it is important to upgrade to later versions of Windows in order for these services to work.

Unfortunately, this process is beyond our control. And with the planned release of Version 8 of our PDF-XChange product line in the spring of 2019 we have been forced to drop support for both Windows XP and Vista as of its release.

It will become necessary for users to migrate to later versions of the Windows operating system in order to ensure access to the latest releases of our product as of the release of Version 8.

 


Digital River/MyCommerce, retires SWREG platform and our planned migration to latest DR/MyCommerce Share-It platform


One of our main payment processors for online credit cards payments over the past 20 years, Digital River/MyCommerce is retiring their SWREG platform as of Dec 31, 2018. As such we are currently in the process of migrating to their latest platform, Share-It, released on a new technology framework incorporating improvements in both security and usability for both us and our customers.

We wanted to assure our customers and resellers that while over the next month you will notice a new interface in the checkout when selecting payment method: Online via Credit card with the switch over to the Share-It platform and begin receiving receipt emails and communications from Share-It rather than the expected SWREG communications you have received thus far, that Share-It is a trusted Digital River/MyCommerce platform as SWREG was and we look forward to the migration to the new platform.

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13 Dec 2018

Merry Christmas 2018! Office Hours

As the Christmas Holiday fast approaches we here at Tracker Software Products will be running a reduced Office Schedule between Dec 24th, 2018 and Jan 2nd, 2019.

Sales and support emails and our Support Forums are checked periodically through out this holiday season.
Please see the full article for scheduled office Christmas hours.

Tracker Software Products would like to wish all of our Customers & Resellers a Very Merry Christmas & the Happiest of New Years!

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10 Dec 2018

PDF-XChange - Reviews and comments updated

Our Viewer and PDF-XChange software are receiving some excellent independent reviews and comments - not that we are resting on our laurels - development to improve and refine continues at a brisk pace !

Here are just a few of the reviews and blogs being posted about the new PDF-XChange Viewer  that 1000's every day are downloading and using in place of Adobe's own Acrobat Reader !!!

For English Readers :

For some of our Non English Reading clients :

and there is plenty more if you just 'Google' 'Best PDF Reader',  PDF-XChange Viewer or PDFXViewer as the PDF-XChange has also become known - you will be pleased you did !

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04 Dec 2018

Enhanced (optional) OCR Plugin will be released in Spring 2019

We are excited to announce that on 3rd December, 2018  - we have concluded an Major $$$$$$$ agreement with LeadTools Inc to incorporate their Advanced OCR technology into our PDF-XChange Editor products via an optional Plugin.

Pricing is yet to be set - however on release in Spring 2019 - all clients who ALREADY have a license for any PDF-XChange Editor product with valid maintenance still current on that release date - will receive a free copy. More details to follow before end 2018

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09 Nov 2018

Monday November 12th our Canadian Office will be Closed for a Statutory Holiday - Remembrance Day

We would like to advise all our clients that on Monday November 12th our Canadian Office will be Closed for the Remembrance Day statutory holiday. 

A small Skeleton staff will be available for essential support issues and we will open again for business as usual on Tuesday Nov 13th. Our North American office will be open as usual.

Thank you for your understanding and patience.

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