News, Press & Events

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4 May 2016

Chrome Browser and download Issues

Problems with Google Chrome Browser when downloading ...

We have been advised that Chrome Browser users are facing issues/errors when attempting to download our products for installation.

This has been traced back to an issue with Chrome when our site redirects you to our 3rd party server suppliers non static 'Cloud' IP addresses to service download requests. Because this only propagates the service on demand and is not static there could be anything from one to 1000 servers servicing our download requests at any one time, this is an efficient and commonly used solution - but it appears Chrome finds this lack of conformity disturbing ...

Our Cloud Service Suppliers (Rackspace)  along with our web team are working on a solution that will resolve this issue long term - but for now we would suggest you either use another browser for this purpose - or use the substitute links below that redirect you to our static (but slower) direct server links here;

PDF-XChange Lite

PDF-XChange Editor

PDF-XChange Standard

PDF-Tools

PDF-XChange PRO Bundle

Thank you for your patience while we resolve this issue.

 

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16 Apr 2016

Google Chrome Download issues

Problems with Google Chrome installation ...

We have been advised that some of our installers are creating problems for some users if they use Google Chrome to perform a download of our products and even report that if the user over rides Google's default download options that the installation 'Will harm' the users system.

We categorically refute this accusation and assure users this is not the case - our installers will not in way harm your system 

We have urgently requested Google to review this matter and remove this warning without delay and hope this situation will be resolved by them promptly - in the meantime we apologise for any inconvenience that this heavy handed and unjustified action.

In the meantime We recommend you use an alternate browser should you experience download issues with Chrome until we can resolve this issue with Google.

Thank you for your patience.

 

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23 Mar 2016

New look Web site and new Version 6 product releases !

Welcome to the new look - Tracker Web Site - we hope you like it !

But that's not all that's new - today we also launch Version 6 of all our products with a totally new PDF-Tools Version 6 product that offers some excellent new features and powerful tools to create your own functionality along with the new PDF-XChange Editor 'Plus' offering our new PDF forms creation and editing !

Additionally we have added our PDF-XChange Lite Printer driver to the PDF-Tools product to allow users to create PDF files from any 3rd party application/format that can print...

Over the coming days and weeks we will be adding new content and features to the Web site - so please do check back again in the very near future.

 

 

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19 Jan 2016

MalwareBytes - False Positive virus notice in build 316.1

MalwareBytes Antivirus - Incorrect Virus warning.

We reported this issue to MalwareBytes support team and they have now agreed with us that this is an incorrect - False/Positive warning and have cleared all of our products - this warning will be removed from their Virus definition database hopefully later today and you should receive no further warnings on installing any of our products . Here is a copy of their communication to us and a topic on their forums:
https://forums.malwarebytes.org/index.php?/topic/177572-tracker-software-pdf-xchange-editor/
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28 Jul 2015

Essential Maintenance - Email Servers -Tuesday 28th July and Wednesday 29th July 2015

Essential Maintenance - Web Site & Email Servers

We are performing some essential security and software upgrades to our Mail Servers this week - specifically Tuesday 28th July and Wednesday 29th July.

Inevitably this will cause some slow down in our systems as connections are restored across the entire company and this will take 24-48 hours to complete fully. 

Please accept our apologies for any inconvenience caused.

 

 

 

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10 Apr 2015

Friday April 10, 2015 - Canadian Office will be Closed Due to Construction

Friday April 10, 2015  - Canadian Office will be Closed Due to Construction

Our Canadian Office will be closed Friday April 10th for construction work - Sales and Admin phones will be down for the day.

Sales & Support Emails and Free Support Forums will be unaffected but you patience is appreciated.

Thank you,

Management.

Tracker Software Products

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22 Jan 2015

Product Maintenance Prices are increasing as of Feb 1, 2015

As many of you will already be aware during 2014 we have invested heavily in expanding both our software engineering and support teams.

This will allow us to accelerate the addition of new functionality and features in all of our existing products during the first half of 2015 with new functionality in existing products and 100% new applications and developer kits scheduled for release during the first 2 quarters of the new year.

To allow us to continue to invest further during the next 12 months at similar or greater levels in both product development and customer support we will be increasing the rates charged for maintenance across all of our product ranges as from February 1st 2015, please see the table below for specific details on how this will affect our maintenance pricing.

Extended maintenance purchased at the time of the license is increasing by 5% and Maintenance Renewals will be increasing by 7.5%.

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