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10 Apr 2015

Friday April 10, 2015 - Canadian Office will be Closed Due to Construction

Friday April 10, 2015  - Canadian Office will be Closed Due to Construction

Our Canadian Office will be closed Friday April 10th for construction work - Sales and Admin phones will be down for the day.

Sales & Support Emails and Free Support Forums will be unaffected but you patience is appreciated.

Thank you,

Management.

Tracker Software Products

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22 Jan 2015

Product Maintenance Prices are increasing as of Feb 1, 2015

As many of you will already be aware during 2014 we have invested heavily in expanding both our software engineering and support teams.

This will allow us to accelerate the addition of new functionality and features in all of our existing products during the first half of 2015 with new functionality in existing products and 100% new applications and developer kits scheduled for release during the first 2 quarters of the new year.

To allow us to continue to invest further during the next 12 months at similar or greater levels in both product development and customer support we will be increasing the rates charged for maintenance across all of our product ranges as from February 1st 2015, please see the table below for specific details on how this will affect our maintenance pricing.

Extended maintenance purchased at the time of the license is increasing by 5% and Maintenance Renewals will be increasing by 7.5%.

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5 Nov 2014

Critical Power Outage

Regrettably much of Vancouver Island suffered extreme weather conditions today causing massive power outages to a large proportion of the Island including our office location. We therefore have no power - all of our office systems are down including our mail servers and internet services. It may be some time before full power and internet services are fully restored and once this is done - it will take us a little time to catch up with all outstanding sales and support requests. As you will appreciate this is beyond our control and we apologize for any inconvenience this may cause - rest assured we will do all we can to minimize delays once we are in a position to restore services. Thank you for your patience at this time.

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12 Dec 2013

SWREG Credit Card payment outage....

This morning our primary payment processor for Credit Cards 'SWREG' experienced some issues with their systems due to a power outage and  all client orders were rejected with various messages. Please choose the PayPal credit card option for onine orders or contact us and we can process your order offline trough our bank terminal here in the office.

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4 Oct 2013

Latest Adobe Security breach compromises user payment info and product Source Code ...

The BBC and many other news organisations are reporting perhaps one of the most serious breaches of user and program data yet for the Software giant, from the BBC news site ;

"Adobe has confirmed that 2.9 million customers have had private information stolen during a "sophisticated" cyber attack on its website.

The attackers accessed encrypted customer passwords and payment card numbers, the company said.

But it does not believe decrypted debit or credit card data was removed.

Adobe also revealed that it was investigating the "illegal access" of source code for numerous products, including Adobe Acrobat and ColdFusion."

For full story click here;

http://www.bbc.co.uk/news/business-24392819

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8 Aug 2013

Thursday August 8th - Server Maintenance

Planned Server Maintenance notice - Thursday August 8th 2013.

We would like to advise clients that on the above date from approx. 5pm Pacific time we will be replacing our mail servers with new and improved equipment to allow us to provide more robust and reliable service to all our clients.

The process will take approx. 2-4 hours to copy all the existing historical data and migrate to the new servers and during this time our email systems will be down

We regret any inconvenience this may cause and appreciate your patience whilst this essential maintenance is performed.

 

Thank you !

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