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7 Feb 2017

Notice: Canadian Office Severe Weather Conditions

Notice: Canadian Office Severe Weather Conditions

Due to an impending winter stormur Canadian office will be closing early today.

Sales & Support Staff will be available via email sales@tracker-software.com and support@tracker-software.com and our online support forums, your patience is appreciated.

Tracker Software Products
 

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5 Feb 2017

Notice: Canadian Office Severe Weather Conditions

Affecting: Canadian Office

Notice: Due to severe weather conditions our staff numbers are reduced for the time being.

We appreciate your patience as we do our best to attend to all sales and support inquiries.

Thank you,

Tracker Software Products

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22 Dec 2016

Merry Christmas 2016

 


As the Christmas Holiday fast approaches we here at Tracker Software Products will be running a reduced Office Schedule between Dec 26th, 2016 and Jan 2nd, 2017.

Sales and support emails and our Support Forums are checked periodically through out this holiday season.
Please see the full article for scheduled office Christmas hours.
 

Tracker Software Products would like to wish all of our Customers, Resellers & Distributors a Very Merry Christmas & the Happiest of New Years!

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8 Dec 2016

Canadian Office Experiencing Snow and Extreme Road Conditions

Our Canadian Office is currently experiencing snow fall and extreme and changing road conditions which are reported to continue throughout the day. 

As such, staff levels at the Canadian Office are limited and should these conditions worsen, the possibility of early office closure today does exist.

Customers may experience delays in communications with our sales and support departments.

Thank you,

Tracker Software Products

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27 Nov 2016

PDF-XChange Version 6 Build 319 Released!

We at Tracker Software Products are pleased to announce the release of Build 319 of our PDF-XChange V6 product line on November 28, 2016.

Here is a short video highlighting some of the new features to be included in our latest, highly anticipated release of the PDF-XChange Editor

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31 Aug 2016

PDF-XChange Version 6 Build 318 Coming Soon

We at Tracker Software Products are pleased to announce the upcoming release of Build 318 of our PDF-XChange V6 product line in September 2016.

Here is a short video highlighting some of the new features to be included in our latest, highly anticipated release of the PDF-XChange Editor.

 

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17 Jul 2016

Canadian Office phones have been restored.

Update: As of 1:06 pm Pacific Standard Time phone lines to our Canadian office have been restored.

Our Canadian office's phones are currently down unexpectedly, the service provider is working to resolve the issue.  In the meantime please contact our Canadian office sales staff via the sales@tracker-software.com and our support staff via the usual support@tracker-software.com until the phones lines are back up.

As well our Free Support Forums are available for support questions.

Your patience is appreciated.

Thank you,

Tracker Software Products

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27 Jun 2016

Clarion support discontinued.

 Cessation of support for Clarion as a development tool.

It is with great personal regret and indeed a heavy heart - that I have to announce today that we will no longer be able to offer our products with the supply of Clarion specific add-on's such as Templates/Classes/DEMO's and Installer.

In the last year or more our primary Clarion developer Craig Ransom who many of you will know from the Clarion community over the years, has suffered a serious deterioration in his health and personal circumstances and this has led to less than ideal support and development for our Clarion users and indeed not up to the high standards you have come to expect from us over the past 15 years and we have always sought to offer.

Additionally our own sales to Clarion developers (in common with many 3rd party Clarion developers) has declined significantly over the past years and in reality we have long been unable to make an economic case for continuing to offer our 3rd party tools tailored for Clarion use - our own humble beginnings as Clarion developers in 1997 - coupled with Craig's enthusiasm and dedication made it very difficult emotionally to make the tough commercial decision that has frankly been long overdue, to cease Clarion support.

Therefore we have decided that as of today we can no longer confidently provide our tools commercially for the use of the Clarion community with Classes/Templates and libraries etc.

We would be pleased to reach an accommodation with any suitable individual or commercial organization that wish to continue to create a set of 3rd party tools based on our existing offering - provided they are willing to maintain and update and support as may be required.

Should you be interested in doing so please contact me direct and I will be pleased to consider any suggestions that may be forthcoming.

Craig has promised that he will do his utmost to correct some known issues before fully retiring - as I understand it there are some problems with the scanning templates/classes and he hopes to be able to resolve these through some minor updates to be posted as soon as possible.

If any client has purchased/renewed one of our products specifically for Clarion use in the most recent of months with us we will be sympathetic to any requests for refunds subject to assurances that new end user applications have not been providing using updates released since their purchase.

May I sincerely thank all our Clarion clients for their support and loyalty over the years and wish them every success for the future.

John Verbeeten
johnv@tracker-software.com

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