News, Press & Events

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19 Jan 2016

MalwareBytes - False Positive virus notice in build 316.1

MalwareBytes Antivirus - Incorrect Virus warning.

We reported this issue to MalwareBytes support team and they have now agreed with us that this is an incorrect - False/Positive warning and have cleared all of our products - this warning will be removed from their Virus definition database hopefully later today and you should receive no further warnings on installing any of our products . Here is a copy of their communication to us and a topic on their forums:
https://forums.malwarebytes.org/index.php?/topic/177572-tracker-software-pdf-xchange-editor/
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28 Jul 2015

Essential Maintenance - Email Servers -Tuesday 28th July and Wednesday 29th July 2015

Essential Maintenance - Web Site & Email Servers

We are performing some essential security and software upgrades to our Mail Servers this week - specifically Tuesday 28th July and Wednesday 29th July.

Inevitably this will cause some slow down in our systems as connections are restored across the entire company and this will take 24-48 hours to complete fully. 

Please accept our apologies for any inconvenience caused.

 

 

 

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10 Apr 2015

Friday April 10, 2015 - Canadian Office will be Closed Due to Construction

Friday April 10, 2015  - Canadian Office will be Closed Due to Construction

Our Canadian Office will be closed Friday April 10th for construction work - Sales and Admin phones will be down for the day.

Sales & Support Emails and Free Support Forums will be unaffected but you patience is appreciated.

Thank you,

Management.

Tracker Software Products

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22 Jan 2015

Product Maintenance Prices are increasing as of Feb 1, 2015

As many of you will already be aware during 2014 we have invested heavily in expanding both our software engineering and support teams.

This will allow us to accelerate the addition of new functionality and features in all of our existing products during the first half of 2015 with new functionality in existing products and 100% new applications and developer kits scheduled for release during the first 2 quarters of the new year.

To allow us to continue to invest further during the next 12 months at similar or greater levels in both product development and customer support we will be increasing the rates charged for maintenance across all of our product ranges as from February 1st 2015, please see the table below for specific details on how this will affect our maintenance pricing.

Extended maintenance purchased at the time of the license is increasing by 5% and Maintenance Renewals will be increasing by 7.5%.

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5 Nov 2014

Critical Power Outage

Regrettably much of Vancouver Island suffered extreme weather conditions today causing massive power outages to a large proportion of the Island including our office location. We therefore have no power - all of our office systems are down including our mail servers and internet services. It may be some time before full power and internet services are fully restored and once this is done - it will take us a little time to catch up with all outstanding sales and support requests. As you will appreciate this is beyond our control and we apologize for any inconvenience this may cause - rest assured we will do all we can to minimize delays once we are in a position to restore services. Thank you for your patience at this time.

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12 Dec 2013

SWREG Credit Card payment outage....

This morning our primary payment processor for Credit Cards 'SWREG' experienced some issues with their systems due to a power outage and  all client orders were rejected with various messages. Please choose the PayPal credit card option for onine orders or contact us and we can process your order offline trough our bank terminal here in the office.

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