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13 Dec 2013

SWREG Credit Card payment outage....

This morning our primary payment processor for Credit Cards 'SWREG' experienced some issues with their systems due to a power outage and  all client orders were rejected with various messages. Please choose the PayPal credit card option for onine orders or contact us and we can process your order offline trough our bank terminal here in the office.

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04 Oct 2013

Latest Adobe Security breach compromises user payment info and product Source Code ...

The BBC and many other news organisations are reporting perhaps one of the most serious breaches of user and program data yet for the Software giant, from the BBC news site ;

"Adobe has confirmed that 2.9 million customers have had private information stolen during a "sophisticated" cyber attack on its website.

The attackers accessed encrypted customer passwords and payment card numbers, the company said.

But it does not believe decrypted debit or credit card data was removed.

Adobe also revealed that it was investigating the "illegal access" of source code for numerous products, including Adobe Acrobat and ColdFusion."

For full story click here;

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08 Aug 2013

Thursday August 8th - Server Maintenance

Planned Server Maintenance notice - Thursday August 8th 2013.

We would like to advise clients that on the above date from approx. 5pm Pacific time we will be replacing our mail servers with new and improved equipment to allow us to provide more robust and reliable service to all our clients.

The process will take approx. 2-4 hours to copy all the existing historical data and migrate to the new servers and during this time our email systems will be down

We regret any inconvenience this may cause and appreciate your patience whilst this essential maintenance is performed.


Thank you !

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21 Jan 2013

Threat identified, and promptly neutralized

 On Friday, Jan.18, a third-party researcher informed Secunia Research of a possible issue with the PDF-XChange Viewer: Build 2.5.207 whereby an embedded JPEG stream within a PDF file could be exploited by malicious people to compromise a vulnerable system.

Questionable as the threat was to our customers, it was treated with extreme importance. Within 24 hours Tracker Software issued a new release with protection against this potential, if unlikely, risk.

All Tracker Software clients are urged to update to our latest, free PDF-XChange Viewer: Build 2.5.208 as soon as possible.
The specific technical nature of the threat was:  Hypothetical/potential exploitation may allow execution of arbitrary code, but requires tricking a user into opening a malicious PDF document where a memory override can occur on handling the corrupted Define Huffman Table header of a JPEG image file stream.

Acknowledging software defects and security holes is inevitable and Tracker Software treats mission-critical defects and security issues very seriously.

Prompt responses to software defects and security holes have always been — and will continue to be — a top priority of Tracker Software’s product service. 

Our known security issue list — a total of four in more than 15 years of product releases and approximately 150 million client installations — is much shorter than that of our competitors’ due to the robust design of our products.

Tracker has published all the historic security issues on its website and keeps tracking potential security issues on daily basis.
We will continue to ensure our clients are protected with quality products and prompt action to resolve any issues found.

All product downloads are available here:

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30 Aug 2012

PDF-XChange V3 Beta

PDF-XChange Viewer/Editor - Version 3
We will be releasing a version 3 beta (or perhaps 'Alpha' is a better description) later today for licensed clients with current/valid maintenance.

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