News, Press & Events

04 May 2016

Chrome Browser and download Issues

Problems with Google Chrome Browser when downloading ...

We have been advised that Chrome Browser users are facing issues/errors when attempting to download our products for installation.

This has been traced back to an issue with Chrome when our site redirects you to our 3rd party server suppliers non static 'Cloud' IP addresses to service download requests. Because this only propagates the service on demand and is not static there could be anything from one to 1000 servers servicing our download requests at any one time, this is an efficient and commonly used solution - but it appears Chrome finds this lack of conformity disturbing ...

Our Cloud Service Suppliers (Rackspace)  along with our web team are working on a solution that will resolve this issue long term - but for now we would suggest you either use another browser for this purpose - or use the substitute links below that redirect you to our static (but slower) direct server links here;

PDF-XChange Lite

PDF-XChange Editor

PDF-XChange Standard

PDF-Tools

PDF-XChange PRO Bundle

Thank you for your patience while we resolve this issue.

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