Well, you asked me to let you know how the rollout went - incredibly well is the reply!
You guys have the honour of being the first software company to ever have users phoning me up to say how much better and faster the new program is. In thirteen years of working in IT, I don't think I've ever seen this kind of response to a product.
We have had a few teething problems, but they were all with specific PDF files in the first couple of days, and I've not heard a single complaint since then.
I've raised all the issues with docu-track already, but the short list of problems we've found is:
doesn't handle 3D
fair enough really, we can wait for this
slow with some (complex) drawings
it's faster than Acrobat though, and docu-track have ideas to fix this already!
some illegible printouts
This was just for one specific PDF, and printing in image mode is a valid workaround.
looses text formatting when editing PDF's created in Nitro
Hopefully this will be fixed in a later version, but Acrobat couldn't even edit PDF's, so I'm not going to complain about this .
I understand that all of these are in active development - and I guess this is what you get for rolling out a beta
So in Summary:
We rolled out a beta version of PDF XChange
Within a few hours users were commenting on how good it was
We had no major problems during the rollout
And have had zero complaints in the last 10 days
It's noticeably faster than Adobe Acrobat
The MSI rolls out really easily
It's not likely to be as vulnerable to the usual PDF viruses
There's no way we're going back to Adobe now. PDF XChange is going to be our default viewer for the foreseeable future, and we'll definitely be looking at docu-track's other products for generating PDF's too.