Hi,
when saving my document, PDF XChange Viewer 2.5.321.0 just inserted a watermark!
I have a licence that is shown als valid and expires 2018-03-05.
What is going on here, and what can I do to get rid of that watermark again?
Thanks,
Klaus
Watermark inserted despite valid license SOLVED
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
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- Patrick-Tracker Supp
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Re: Watermark inserted despite valid license
Hello,
Welcome to our forums. Please send your serial key to sales@pdf-xchange.com as well as the file containing these watermarks.
Licensing issues should not be posted to the forums as the information may be sensitive.
Thank you for your cooperation and understanding.
Cheers!
Welcome to our forums. Please send your serial key to sales@pdf-xchange.com as well as the file containing these watermarks.
Licensing issues should not be posted to the forums as the information may be sensitive.
Thank you for your cooperation and understanding.
Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.
Cheers,
Patrick Charest
Tracker Support North America
Thank you.
Cheers,
Patrick Charest
Tracker Support North America
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Re: Watermark inserted despite valid license
Hi Patrick,
One Question remains: Is this a new bug in 2.5.321.0 or even an intended behaviour? I just went back to 2.5.318.1 where this problem doesn't occur.
Cheers,
Klaus
Thanks for your reply, I will do that.Patrick-Tracker Supp wrote:Please send your serial key to sales@pdf-xchange.com as well as the file containing these watermarks.
One Question remains: Is this a new bug in 2.5.321.0 or even an intended behaviour? I just went back to 2.5.318.1 where this problem doesn't occur.
Cheers,
Klaus
- Tracker Supp-Stefan
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Re: Watermark inserted despite valid license
Hello Klaus,
Once you send us the key (or part of it) we would be able to advise why it doesn't work in the new build. There will be a logical reason for this - but as there are several possibilities - it will be best to get in touch with us over e-mail.
Regards,
Stefan
Once you send us the key (or part of it) we would be able to advise why it doesn't work in the new build. There will be a logical reason for this - but as there are several possibilities - it will be best to get in touch with us over e-mail.
Regards,
Stefan
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Re: Watermark inserted despite valid license
Thanks to everybody who helped! The problem is fixed now.
I had an outdated serial number, that (unfortunately) still displayed as valid.
To anybody who has the same problem:
Log in to your customer account and check if you have a new serial number that replaces the old one. This might do the trick.
Cheers,
Klaus
I had an outdated serial number, that (unfortunately) still displayed as valid.
To anybody who has the same problem:
Log in to your customer account and check if you have a new serial number that replaces the old one. This might do the trick.
Cheers,
Klaus
- Tracker Supp-Stefan
- Site Admin
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Re: Watermark inserted despite valid license SOLVED
Glad we could assist Klaus!
Enjoy using our products!
Regards,
Stefan
Enjoy using our products!
Regards,
Stefan