PDF Error

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bpmadmin
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Posts: 2
Joined: Wed Mar 29, 2017 11:21 am

PDF Error

Post by bpmadmin »

Hi

I am experiencing the attached error message whenever I leave an open PDF document unattended for more than 15 minutes.

I mainly use the measurement tools if that helps towards why I am receiving these errors?

Once the error pops up I have two choices to either Reopen or Ok, both quit the PDF and I lose all measurements/annotations.

Can anyone please help?

Thanks

Richard
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Paul - Tracker Supp
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Posts: 6829
Joined: Wed Mar 25, 2009 10:37 pm
Location: Chemainus, Canada
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Re: PDF Error

Post by Paul - Tracker Supp »

Hi bpadmin

thanks for the post and report. Am I safe to assume that y:\ is a mapped drive? Is it on your local network or connected off site via a VPN or other form of tunnel?
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
bpmadmin
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Posts: 2
Joined: Wed Mar 29, 2017 11:21 am

Re: PDF Error

Post by bpmadmin »

Hi

Thanks for getting back to me, it is mapped and connected off site via a VPN or other form of tunnel.

Our IT department is struggling to resolve the issue, is there anything I could do to point them in the right direction?

Thanks

Richard
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Will - Tracker Supp
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Re: PDF Error

Post by Will - Tracker Supp »

Hi Richard,

Thanks for the post - Please first make sure that you're using the latest release of the Viewer:
https://www.pdf-xchange.com/PDFXVwer.zip

If that doesn't help, I'd strongly recommend that you try the Editor as it has replaced the Viewer and the Viewer is no longer supported:
https://www.pdf-xchange.com/PDFXVE6.zip

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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