Viewer--Later build will not accept my s/n

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hmw
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Posts: 39
Joined: Wed Nov 30, 2011 12:26 am

Viewer--Later build will not accept my s/n

Post by hmw »

I have PDF-XChange Viewer 2.5.214.2. It is the Pro version, which requires a s/n to activate. It works fine. Tracker considers the Viewer obsolete, and replaced it with Editor. I also have a Pro version of Editor, but I prefer to use Viewer.

Going through Tracker's Viewer archive, I noticed that there are several newer builds, the most recent 2.5.321.0. I downloaded the portable version to try it. But it won't accept my s/n to upgrade it to Pro. I went to the Tracker website, and it says I can get a newer s/n for $54. I don't understand why I should have to buy a new serial number for a product that Tracker considers is obsolete.

Can someone explain this to me? Is there another option that I am missing?


Thanks,


Harry
Willy Van Nuffel
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Posts: 2347
Joined: Wed Jan 18, 2006 12:10 pm

Re: Viewer--Later build will not accept my s/n

Post by Willy Van Nuffel »

Like explained in an earlier topic:
https://forum.pdf-xchange.com/ ... 35&t=28845
it is best to not handle license issues via this forum.

You can best send an e-mail to sales@pdf-xchange.com

Best regards.
hmw
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Posts: 39
Joined: Wed Nov 30, 2011 12:26 am

Re: Viewer--Later build will not accept my s/n

Post by hmw »

Willy Van Nuffel wrote:Like explained in an earlier topic:
https://forum.pdf-xchange.com/ ... 35&t=28845
it is best to not handle license issues via this forum.

You can best send an e-mail to sales@pdf-xchange.com

Best regards.
Sorry about that. I could not find an email address for Tracker, and the info on their website pages said send inquires to the forum.

I will send to Tracker sales. Thanks for that address.


Harry
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Will - Tracker Supp
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Location: London, UK
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Re: Viewer--Later build will not accept my s/n

Post by Will - Tracker Supp »

Hi Harry,

We've received the email and will follow up there as soon as possible.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
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