Problem with a form presentation

This Forum is for the use of End Users requiring help and assistance for Tracker Software's OFFice2PDF and MS Office Addin Applications - supplied with PDF-XChange.

Moderators: TrackerSupp-Daniel, Tracker Support, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Tracker Supp-Stefan

Post Reply
josep
User
Posts: 4
Joined: Wed Feb 26, 2014 4:12 pm

Problem with a form presentation

Post by josep »

Hi,

I created a MS Office form document with the webtools and I generated a PDF document from it.

The generated PDF is a fillable form, but the form fields ( text and option fields ) are wrong positioned. So the option field is displayed in one position and the selected dot is placed in another position. Same with the text fields. Somebody knows what i'm doing wrong ?

Thx
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17820
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Problem with a form presentation

Post by Tracker Supp-Stefan »

Hello Josep,

If you can provide a sample word and the resulting pdf files that would help us get a better understanding of the situation.

Regards,
Stefan
josep
User
Posts: 4
Joined: Wed Feb 26, 2014 4:12 pm

Re: Problem with a form presentation

Post by josep »

Hi,

here the result pdf. You can see there what I mean with the different positions.

The extension doc or txt are not allowed here. How can I load it ?

Thx
Attachments
test-formular 2.pdf
(17 KiB) Downloaded 271 times
User avatar
Will - Tracker Supp
Site Admin
Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Problem with a form presentation

Post by Will - Tracker Supp »

Hi Josep,

To upload the Word document, please wrap it in a ZIP folder or RAR/7ZIP archive - we'll need both before we can really advise further.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17820
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Problem with a form presentation

Post by Tracker Supp-Stefan »

Hi Josep,

You need to zip/rar any non pdf file and can then attach it.

As for the form itself - it seems like the graphical representation of the fields and the actual form field (which is invisible) are not exactly matching their positions. Please try changing (and increasing) some DPI settings and see if that will help.

Regards,
Stefan
josep
User
Posts: 4
Joined: Wed Feb 26, 2014 4:12 pm

Re: Problem with a form presentation

Post by josep »

Here the original file.

How and where can I change the dpi settings ?
Attachments
test-formular 2.zip
(24.03 KiB) Downloaded 231 times
User avatar
Will - Tracker Supp
Site Admin
Posts: 6815
Joined: Mon Oct 15, 2012 9:21 pm
Location: London, UK
Contact:

Re: Problem with a form presentation

Post by Will - Tracker Supp »

Hi Josep,

Thanks for sending that - the issue here definintely seems to occur during creation of the document, as Adobe displays the form the same as the Editor.

You are using an older build of the driver/add-in, so please try downloading and running the following installer to update to the latest build and see if that helps:
https://www.pdf-xchange.com/PDFX5SA.zip

Failing that, please try the DPI suggestion that Stefan made, which can be found under Settings --> Paper --> Resolution in the Office Add-in settings.

Cheers,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
josep
User
Posts: 4
Joined: Wed Feb 26, 2014 4:12 pm

Re: Problem with a form presentation

Post by josep »

With Version 5 the problem is solved, thanks for the information and patience.
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17820
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Problem with a form presentation

Post by Tracker Supp-Stefan »

:)
Post Reply