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jeffp
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Compression Issue

Thu Aug 24, 2017 9:29 pm

We distribute your Lite driver with our package.

I have a customer printing a tax return from his tax program using the Lite driver we distributed with our program. He is claiming that the file size is huge compare to when he uses the Adobe PDF print OR your Standard Printer.

Are there different compression options available in your Std Driver versus the Lite Driver what we distribute that would account for the larger files sizes using the Lite driver?

--Jeff
 
johnles
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Re: Compression Issue

Sat Aug 26, 2017 6:23 pm

hi!

we have a similar issue with that driver.. hope they respond...

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Will - Tracker Supp
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Re: Compression Issue

Tue Aug 29, 2017 7:23 am

Hi guys,

I've passed this on to one of our Canadian devs. to see if he can help, but it may require the attention of our lead developer who's currently on holiday. We'll keep you posted.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support
http://www.tracker-software.com
 
Roman - Tracker Supp
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Re: Compression Issue

Tue Aug 29, 2017 6:58 pm

Hi,
Please provide a temp file for the problematic print job.
Look here for details.
Tracker Software Products
Project Manager - Raster-XChange/TIFF-XChange

Please ZIP any files uploaded to this forum or they will not be posted !
You may also use a RAR or 7Z archive format
 
jeffp
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Re: Compression Issue

Thu Aug 31, 2017 4:28 pm

See attached zip file.

Files for Tracker.zip
 
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Tracker Supp-Stefan
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Re: Compression Issue

Fri Sep 01, 2017 8:19 am

Thanks for the sample file Jeff,

I've asked Roman to take a look at it as soon as he can!

Regards,
Stefan
 
jeffp
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Re: Compression Issue

Thu Sep 14, 2017 7:32 pm

It's been a while so just checking in to see if the log file I sent told you anything and if you have a fix for this?

Thanks.

--Jeff
 
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Tracker Supp-Stefan
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Re: Compression Issue

Tue Sep 19, 2017 1:44 pm

Hi Jeff,

I've asked Roman for an update - and we will post back here as soon as I have any further info!

Regards,
Stefan
 
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Tracker Supp-Stefan
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Re: Compression Issue

Tue Sep 19, 2017 10:32 pm

Hi Jeff,

Roman started looking at this - but the sample you provided earlier seems to be missing now!
Can you please attach that anew?

Cheers,
Stefan
 
jeffp
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Re: Compression Issue

Tue Sep 19, 2017 10:46 pm

No problem. See attached.

Files for Tracker.zip
(885.54 KiB) Downloaded 17 times
 
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Tracker Supp-Stefan
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Re: Compression Issue

Wed Sep 20, 2017 12:12 pm

Thanks Jeff,

Asked Roman to take a look once again.

Regards,
Stefan
 
Ivan - Tracker Software
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Re: Compression Issue

Wed Sep 20, 2017 6:32 pm

As I see, the application that prints that document provides almost all text for first five pages as curves, not as actual text.
That explains why the file is so big (1.09 MB on my side).

Why it prints text in this way, I cannot explain, that question should be addressed to the developers of this app.

Our Lite driver is an XPS-based printer, while Standard - GDI-based. Maybe that explains the difference.
Tracker Software (Project Director)

When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
 
jeffp
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Re: Compression Issue

Wed Sep 20, 2017 6:45 pm

Thanks for the explanation.
 
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Tracker Supp-Stefan
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Re: Compression Issue

Thu Sep 21, 2017 9:13 am

:)

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