freeze Ups on an Ipad, when using a PDF from editor

[cdmsd02]

Hi all:

Getting a freeze Ups on an Ipad, when using a PDF from the editor.
simple script for text jump, but nothing else I can see...
Seems to do it even just jumping to another text area the has the scrip, even if nothing was written.
Any thoughts?

Clint-

[Patrick-Tracker Supp]

Hello Clint,

Thank you for your post. Please send us this PDF. Please also specify the app you are using on your iPad.

Thank you!

[cdmsd02]

ServiceForm.rar

1ST PAGE IS DONE, STILL WORKING REST

(1.53 MiB) Downloaded 108 times

Adobe Acrobat reader for IOS

[Tracker Supp-Stefan]

Hello cdmsd02,

Thanks for the sample file.
I see that the file was originally created by another product (Neat) - so I presume you are then modifying this to add the form fields with the Editor?
Can you please check which build of the Editor you have on your machine - and if it's not 322.7 - please make sure to update.

Patrick will bring his iPad in the office when he comes a bit later today - and we will tun some tests with that form on his device to see if we can reproduce the freezes.

Regards,
Stefan

[cdmsd02]

YUP - build 322.7
Neat is a scanner software

thanks

Hello cdmsd02,

Thanks for the sample file.
I see that the file was originally created by another product (Neat) - so I presume you are then modifying this to add the form fields with the Editor?
Can you please check which build of the Editor you have on your machine - and if it's not 322.7 - please make sure to update.

Patrick will bring his iPad in the office when he comes a bit later today - and we will tun some tests with that form on his device to see if we can reproduce the freezes.

Regards,
Stefan

[cdmsd02]

Did you guys have any luck???

-Clint-

[Patrick-Tracker Supp]

Hello Clint,

I was able to reproduce this issue. I suspect this to be an issue with the way Neat is creating PDF files or the way Adobe reader for iOS handles JavaScript. I may be mistaken but if memory serves, Acrobat for IOS has limited if no support for JavaScript.

[Timur Born]

It's worth mentioning that Acrobat for iPad may freeze and crash, but at least it allows to enter something into a selected form field for this file. Freeze/crash also only seems to happen once you enter something or navigate within form fields.

I tried various other PDF apps and all showed the same behavior, about a second after selecting a form field it is automatically deselected again, so nothing can be entered. As a consequence nothing can be entered and no crashes happen.

[Tracker Supp-Stefan]

Hi Timur,

Thanks for sharing your investigation.
We do not normally have iPads for testing in house, and Patrick is the only one in the team that has a personal device - but it would seem like the issue is generally with the tools available for iPads and how they handle PDF files. It will be nice to test with a form that has not been touched by the Editor - I suspect any such will work the same (incorrect) way.

Regards,
Stefan