Lotus Notes Crash with Version 6.322

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GerhardT
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Lotus Notes Crash with Version 6.322

Post by GerhardT »

We have a Lotus Notes application that displays a PDF in a XPage (website). This XPage is displayed in Lotus Notes Client (version 9). If PDF-X-Change Editor 6.322 (tested with 6.332.5 and 6.322.7) is installed, Lotus Notes crashes when the window is closed. This problem does not occur with versions 6.321 and 6.319.

The PDF is inserted into the page by means of an object tag:
<object data="<pdfurl>#zoom=100" type=application/pdf width="100%" height="100%" border="2" style='background-color: white'></object>
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Paul - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322

Post by Paul - Tracker Supp »

Hi Gerhard,

are you opening this in the stand alone Editor or as a plugin within IE?
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Post by GerhardT »

Hi Paul,

we use the XPage technology of Lotus Notes/IBM.
As far as i know, the IBM Notes Client uses Mozilla XULRunner to render the HTML.
The Firefox plugin is used to display the PDF.
Attachments
pdf-x-change-crash.png
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Paul - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322

Post by Paul - Tracker Supp »

Hi Gerhard,

my apologies for the delay, I missed your reply. Are there any log entries available when this happens? What does Event >Viewer have to say about it?
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Post by GerhardT »

Hi Paul,

the following event log is written:

Name der fehlerhaften Anwendung: notes2.exe, Version: 3.4.0.0, Zeitstempel: 0x4d87abff
Name des fehlerhaften Moduls: PDFXEditCore.x86.dll, Version: 6.0.322.7, Zeitstempel: 0x598df614
Ausnahmecode: 0x40000015
Fehleroffset: 0x000321b3
ID des fehlerhaften Prozesses: 0xe50
Startzeit der fehlerhaften Anwendung: 0x01d35149eec6ce41
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\IBM\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_9.0.1.20131002-1404\win32\x86\notes2.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Tracker Software\PDF Editor\PDFXEditCore.x86.dll
Berichtskennung: ba92a29a-bd3d-11e7-b718-acfdceada970
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Post by GerhardT »

Hi Paul,

Can I add anything to solve the problem?

Best regards
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Tracker Supp-Stefan
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Re: Lotus Notes Crash with Version 6.322

Post by Tracker Supp-Stefan »

Hello Gerhard,

Paul will be in the office in about an hour and a half - and I will check with him what is the status of the investigation on this!

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Stefan
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Paul - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322

Post by Paul - Tracker Supp »

Hi Gerhard,

my apologies also for not getting back to you sooner, it seems we slipped up on this thread.

I am going to have to consult with one of the developers here and will get back today. We may also want the Lotus crash dump, I'll let you know if we need/want that. Do you know how to get it if needed?
Best regards

Paul O'Rorke
Tracker Support North America
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GerhardT
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Re: Lotus Notes Crash with Version 6.322

Post by GerhardT »

Hi Paul,

I think I would be able to provide a crash dump, if required.

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GerhardT
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Re: Lotus Notes Crash with Version 6.322

Post by GerhardT »

Any update regarding this issue?
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Tracker Supp-Stefan
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Re: Lotus Notes Crash with Version 6.322

Post by Tracker Supp-Stefan »

Hello GerhardT,

Can you please try the new Version 7 and let us know if there's still the same problem?

Regards,
Stefan
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Post by GerhardT »

Hello Stefan, hello Paul,

the crash is also reproducible using version 7.0.323.

Best Regards
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Paul - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322

Post by Paul - Tracker Supp »

Thanks Gerhard,

can we get the crash dump? https://www.pdf-xchange.com/knowle ... estigation

Please and thanks.
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Paul O'Rorke
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Ivan - Tracker Software
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Re: Lotus Notes Crash with Version 6.322

Post by Ivan - Tracker Software »

I just installed IBM Notes and tried to reproduce the problem but without success.
Can you provide an access to your site or make a sample page somewhere where the problem is reproducible?
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When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Post by GerhardT »

Hello Ivan,

I have sent you a reproduction database by e-mail.
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Dimitar - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322

Post by Dimitar - Tracker Supp »

Hello GerhardT,

I have forward the file to Ivan for further investigation.


In case we are unable to reproduce the problem even with your database,
Is it possible to set up remote access to one of the computers that is experiencing this problem?


Regards.
GerhardT
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Re: Lotus Notes Crash with Version 6.322

Post by GerhardT »

Hello Dimitar,

yes, if necessary we will find a way for remote access.
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Dimitar - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322

Post by Dimitar - Tracker Supp »

Hello GerhardT,

Thanks.

We will notify you if we need it.


Regards.
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