Lotus Notes Crash with Version 6.322
Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan
Lotus Notes Crash with Version 6.322
We have a Lotus Notes application that displays a PDF in a XPage (website). This XPage is displayed in Lotus Notes Client (version 9). If PDF-X-Change Editor 6.322 (tested with 6.332.5 and 6.322.7) is installed, Lotus Notes crashes when the window is closed. This problem does not occur with versions 6.321 and 6.319.
The PDF is inserted into the page by means of an object tag:
<object data="<pdfurl>#zoom=100" type=application/pdf width="100%" height="100%" border="2" style='background-color: white'></object>
The PDF is inserted into the page by means of an object tag:
<object data="<pdfurl>#zoom=100" type=application/pdf width="100%" height="100%" border="2" style='background-color: white'></object>
- Paul - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322
Hi Gerhard,
are you opening this in the stand alone Editor or as a plugin within IE?
are you opening this in the stand alone Editor or as a plugin within IE?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Lotus Notes Crash with Version 6.322
Hi Paul,
we use the XPage technology of Lotus Notes/IBM.
As far as i know, the IBM Notes Client uses Mozilla XULRunner to render the HTML.
The Firefox plugin is used to display the PDF.
we use the XPage technology of Lotus Notes/IBM.
As far as i know, the IBM Notes Client uses Mozilla XULRunner to render the HTML.
The Firefox plugin is used to display the PDF.
- Paul - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322
Hi Gerhard,
my apologies for the delay, I missed your reply. Are there any log entries available when this happens? What does Event >Viewer have to say about it?
my apologies for the delay, I missed your reply. Are there any log entries available when this happens? What does Event >Viewer have to say about it?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Lotus Notes Crash with Version 6.322
Hi Paul,
the following event log is written:
Name der fehlerhaften Anwendung: notes2.exe, Version: 3.4.0.0, Zeitstempel: 0x4d87abff
Name des fehlerhaften Moduls: PDFXEditCore.x86.dll, Version: 6.0.322.7, Zeitstempel: 0x598df614
Ausnahmecode: 0x40000015
Fehleroffset: 0x000321b3
ID des fehlerhaften Prozesses: 0xe50
Startzeit der fehlerhaften Anwendung: 0x01d35149eec6ce41
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\IBM\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_9.0.1.20131002-1404\win32\x86\notes2.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Tracker Software\PDF Editor\PDFXEditCore.x86.dll
Berichtskennung: ba92a29a-bd3d-11e7-b718-acfdceada970
the following event log is written:
Name der fehlerhaften Anwendung: notes2.exe, Version: 3.4.0.0, Zeitstempel: 0x4d87abff
Name des fehlerhaften Moduls: PDFXEditCore.x86.dll, Version: 6.0.322.7, Zeitstempel: 0x598df614
Ausnahmecode: 0x40000015
Fehleroffset: 0x000321b3
ID des fehlerhaften Prozesses: 0xe50
Startzeit der fehlerhaften Anwendung: 0x01d35149eec6ce41
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\IBM\Notes\framework\rcp\eclipse\plugins\com.ibm.rcp.base_9.0.1.20131002-1404\win32\x86\notes2.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Tracker Software\PDF Editor\PDFXEditCore.x86.dll
Berichtskennung: ba92a29a-bd3d-11e7-b718-acfdceada970
Re: Lotus Notes Crash with Version 6.322
Hi Paul,
Can I add anything to solve the problem?
Best regards
Can I add anything to solve the problem?
Best regards
- Tracker Supp-Stefan
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Re: Lotus Notes Crash with Version 6.322
Hello Gerhard,
Paul will be in the office in about an hour and a half - and I will check with him what is the status of the investigation on this!
Regards,
Stefan
Paul will be in the office in about an hour and a half - and I will check with him what is the status of the investigation on this!
Regards,
Stefan
- Paul - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322
Hi Gerhard,
my apologies also for not getting back to you sooner, it seems we slipped up on this thread.
I am going to have to consult with one of the developers here and will get back today. We may also want the Lotus crash dump, I'll let you know if we need/want that. Do you know how to get it if needed?
my apologies also for not getting back to you sooner, it seems we slipped up on this thread.
I am going to have to consult with one of the developers here and will get back today. We may also want the Lotus crash dump, I'll let you know if we need/want that. Do you know how to get it if needed?
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Re: Lotus Notes Crash with Version 6.322
Hi Paul,
I think I would be able to provide a crash dump, if required.
Best Regards
I think I would be able to provide a crash dump, if required.
Best Regards
Re: Lotus Notes Crash with Version 6.322
Any update regarding this issue?
- Tracker Supp-Stefan
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Re: Lotus Notes Crash with Version 6.322
Hello GerhardT,
Can you please try the new Version 7 and let us know if there's still the same problem?
Regards,
Stefan
Can you please try the new Version 7 and let us know if there's still the same problem?
Regards,
Stefan
Re: Lotus Notes Crash with Version 6.322
Hello Stefan, hello Paul,
the crash is also reproducible using version 7.0.323.
Best Regards
the crash is also reproducible using version 7.0.323.
Best Regards
- Paul - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322
Thanks Gerhard,
can we get the crash dump? https://www.pdf-xchange.com/knowle ... estigation
Please and thanks.
can we get the crash dump? https://www.pdf-xchange.com/knowle ... estigation
Please and thanks.
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
- Ivan - Tracker Software
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Re: Lotus Notes Crash with Version 6.322
I just installed IBM Notes and tried to reproduce the problem but without success.
Can you provide an access to your site or make a sample page somewhere where the problem is reproducible?
Can you provide an access to your site or make a sample page somewhere where the problem is reproducible?
Tracker Software (Project Director)
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
When attaching files to any message - please ensure they are archived and posted as a .ZIP, .RAR or .7z format - or they will not be posted - thanks.
Re: Lotus Notes Crash with Version 6.322
Hello Ivan,
I have sent you a reproduction database by e-mail.
I have sent you a reproduction database by e-mail.
- Dimitar - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322
Hello GerhardT,
I have forward the file to Ivan for further investigation.
In case we are unable to reproduce the problem even with your database,
Is it possible to set up remote access to one of the computers that is experiencing this problem?
Regards.
I have forward the file to Ivan for further investigation.
In case we are unable to reproduce the problem even with your database,
Is it possible to set up remote access to one of the computers that is experiencing this problem?
Regards.
Re: Lotus Notes Crash with Version 6.322
Hello Dimitar,
yes, if necessary we will find a way for remote access.
yes, if necessary we will find a way for remote access.
- Dimitar - Tracker Supp
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Re: Lotus Notes Crash with Version 6.322
Hello GerhardT,
Thanks.
We will notify you if we need it.
Regards.
Thanks.
We will notify you if we need it.
Regards.