Bookmarks and TOC not working

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talol
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Bookmarks and TOC not working

Post by talol »

I have opened PDF documents that were created by external editors (Not PDF exchange) (several documents)
When using Pdf-exchange editor 6.0(322.7) the links/bookmarks in the Table of Contents (TOC) does not works
Other bookmarks does not works as well

When opening the same documents with PDF-Exchange viewer everything is well
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Will - Tracker Supp
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Re: Bookmarks and TOC not working

Post by Will - Tracker Supp »

Hi talol,

Thanks for the post - Can you please provide a sample document? I'm afraid that we cannot assist without it. If you don't want to upload here, then please send it to support@pdf-xchange.com, with a link back to this topic for reference.

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
talol
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Re: Bookmarks and TOC not working

Post by talol »

I am not sure I am using the correct technical names when I say bookmark but I think the meaning is clear

In the TOC file pressing the page numbers in the table of contents should go to the page
In the bookmarks file pressing on any of the labels (text marked with dashed box) should jump to the next same label (like 3.3V)

All works ok when I open the files with Acrobat reader or PDF-exchange Viewer but not in the editor
Is there a "Viewer" mode I should set in the editor?
Attachments
TOC.rar
Table of contents
(656.69 KiB) Downloaded 22 times
Bookmark_sch_1.rar
Bookmarks/links
(53.97 KiB) Downloaded 22 times
Sasha - Tracker Dev Team
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Re: Bookmarks and TOC not working

Post by Sasha - Tracker Dev Team »

Hello talol,

I've just checked these two files.
The first one's bookmarks and TOC links are working fine and are guiding to the same pages.
In the second one - the links on the page also work and are jumping to the appointed page coordinates.

Please describe what is the problem exactly.

Cheers,
Alex
Subscribe at:
https://www.youtube.com/channel/UC-TwAMNi1haxJ1FX3LvB4CQ
talol
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Re: Bookmarks and TOC not working

Post by talol »

I am sending videos showing what I am doing
Maybe I am doing something wrong
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vid.rar
(3.66 MiB) Downloaded 28 times
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Tracker Supp-Stefan
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Re: Bookmarks and TOC not working

Post by Tracker Supp-Stefan »

Hello talol,

Thanks for the videos and the e-mail!
As per my e-mail - I am also unable to reproduce the issue with your files, and I tested on two machines (separate hardware) and both worked fine, so I suspect there's something wrong with the settings at your end.
Please try the advise given in my e-mail (tro to reset all your settings), and if this does not help - let us know and we will be happy to assist further!

Regards,
Stefan
talol
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Re: Bookmarks and TOC not working

Post by talol »

Hello Stefan,

Reset the setting solved the issue - thanks You
I have imported the bad settings and the TOC stop working again
I have configured it from new and now everything is OK

I am attaching two setting files
1. Works ok
2. TOC and bookmarks not working

I hope it will help you debug the issue

Best Regards
Tal
Attachments
Settings.rar
(113.03 KiB) Downloaded 28 times
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Tracker Supp-Stefan
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Re: Bookmarks and TOC not working

Post by Tracker Supp-Stefan »

Hello Tal,

Glad to hear the settings reset did it!
I will pass the settings file along for investigation!

Regards,
Stefan
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