PDF preview with Outlook 2016

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Arpanot
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Joined: Fri Dec 01, 2017 3:08 pm

PDF preview with Outlook 2016

Post by Arpanot »

Hello,
I have just tested the new PDF-XChange Editor 7.0.323.0 and great job !
But the outlook pdf preview doesn't work anymore (compare to v6 / I use outlook 2016 x64).
I have noticed some changes in the path and name of :
XCShInfo.x64.dll / XCShInfo.x86.dll
No more success after a regsvr32 /s "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
If you have an idee to make it working
Thanks
Willy Van Nuffel
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Joined: Wed Jan 18, 2006 12:10 pm

Re: PDF preview with Outlook 2016

Post by Willy Van Nuffel »

PDF preview still works in Outlook 2010 - 32 bit.

What exactly happens when you click a PDF attachment in the Reading Pane in Outlook 2016 ?
- Does the preview pane open?
- Do you get an error message?
Willerding
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Joined: Sat Mar 05, 2011 1:07 pm

Re: PDF preview with Outlook 2016

Post by Willerding »

Hi,
it's the same here, Outlook 2013 64bit.
The preview cannot be shown because it is not installed, compare screenshot. But the preview pane works fine in explorer. Tried to reconfigure the preview pane in the settings dialogue, but had no success.
Regards, Christian
Error Outlook.png
Error Outlook.png (5.78 KiB) Viewed 5738 times
onset systems engineering ltd
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Joined: Fri Jan 02, 2015 10:43 am

Re: PDF preview with Outlook 2016

Post by onset systems engineering ltd »

Yes - same issue
Just updated to 323.0 and have lost the Outlook 2016 previewer
If using Acrobat as default then previewer works ok
With XChange editor - no previewer
Trust Center - Attachment handling - Security - Options - checked ... but doesn't work

A fix asap would be appreciated !
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Will - Tracker Supp
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Re: PDF preview with Outlook 2016

Post by Will - Tracker Supp »

Hi guys,

Can you please try re-registering the Shell Extensions?
https://www.pdf-xchange.com/knowle ... xtensions-

Thanks,
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Best regards

Will Travaglini
Tracker Support (Europe)
Tracker Software Products Ltd.
http://www.tracker-software.com
Arpanot
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Joined: Fri Dec 01, 2017 3:08 pm

Re: PDF preview with Outlook 2016

Post by Arpanot »

Hello,
As mentionned in my first post, I have already try to re-registering the Shell Extensions.
Your link for re-registering the Shell Extensions is no more suitable for release v7 because name and path have been changed if we compare with v6.

v6 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\Win32\XCShInfo.dll"

v7 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"

Thanks
pdfcoder
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Posts: 68
Joined: Tue Aug 27, 2013 6:10 am

Re: PDF preview with Outlook 2016

Post by pdfcoder »

Arpanot wrote:v7 :
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x64.dll"
regsvr32 "C:\Program Files\Tracker Software\Shell Extensions\XCShInfo.x86.dll"
Done, but still no preview in MS Outlook-2010(32bit)...
Any additional hint?
onset systems engineering ltd
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Posts: 2
Joined: Fri Jan 02, 2015 10:43 am

Re: PDF preview with Outlook 2016

Post by onset systems engineering ltd »

onset systems engineering ltd wrote:Yes - same issue
Just updated to 323.0 and have lost the Outlook 2016 previewer
If using Acrobat as default then previewer works ok
With XChange editor - no previewer
Trust Center - Attachment handling - Security - Options - checked ... but doesn't work

A fix asap would be appreciated !
Please update if & when a fix is expected for this - so I know if to downgrade or update - thanks
tso-yu liao
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Posts: 1
Joined: Sun Jul 24, 2011 3:23 am

Re: PDF preview with Outlook 2016

Post by tso-yu liao »

I have the same problem after installed V7. My Outlook 2013 PDF previewer is not working.
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Paul - Tracker Supp
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Re: PDF preview with Outlook 2016

Post by Paul - Tracker Supp »

Hi guys,

we have found and corrected the cause of this at this end. 7.0.323.1 will include this fix.

It shouldn't be long now, your patience is appreciated.
Best regards

Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
johnpcecil
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Joined: Thu Dec 07, 2017 4:56 pm

Re: PDF preview with Outlook 2016

Post by johnpcecil »

Looking forward to the update, just purchased pdf-xchange pro and am not able to preview in outlook.
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Patrick-Tracker Supp
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Re: PDF preview with Outlook 2016

Post by Patrick-Tracker Supp »

Hi johnpcecil,
Thank you for your purchase. We are all looking forward to the update. We sincerely apologise for any inconveniences this may have caused.

Have a good relaxing weekend - The update should be announced next week.
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
jayess
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Joined: Mon May 22, 2017 3:45 pm

Re: PDF preview with Outlook 2016

Post by jayess »

Is there any update yet? I have this issue also.
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Tracker Supp-Stefan
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Re: PDF preview with Outlook 2016

Post by Tracker Supp-Stefan »

Hello jayess,

We are planning to have build 323.1 out tomorrow if everything goes soothly in the final stage of the release.

Regards,
Stefan
Frosty1
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Re: PDF preview with Outlook 2016

Post by Frosty1 »

I am also having this problem, however I downloaded and installed 7.0.323.1 just today and the previewing has not been fixed. I have tried re-registering the shell extensions and I have no preview.
I am on Windows 7 32-bit with MS Office 2013.

Thanks!
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Patrick-Tracker Supp
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Re: PDF preview with Outlook 2016

Post by Patrick-Tracker Supp »

Hello Frosty1,
Thank you for the post. Since updating and registering the dll, have you restarted your machine?
Cheers!
If posting files to this forum, you must archive the files to a ZIP, RAR or 7z file or they will not be uploaded.
Thank you.

Cheers,

Patrick Charest
Tracker Support North America
itadminWEM
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Joined: Fri Jun 16, 2017 12:07 am

Re: PDF preview with Outlook 2016

Post by itadminWEM »

Thanks, this is the solution I was after. Works perfectly on Office365 and outlook 2016 client.
Upgrade to 7.0.323.1, register dlls and restart.
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Tracker Supp-Stefan
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Re: PDF preview with Outlook 2016

Post by Tracker Supp-Stefan »

:wink:
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