Can't reinstall PDF Xchange Editor

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kathleenjaynes
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Posts: 35
Joined: Thu Aug 27, 2015 4:50 am

Can't reinstall PDF Xchange Editor

Post by kathleenjaynes »

I was having a problem with Thumbnails, so I decided to uninstall then reinstall the program. I'm getting an error message that says: "The installer has insufficient privileges..." etc. I am the one that paid for and installed the program, there's no other administrator. What can I do to reinstall? Help - I need this pdf program to do my work!
kathleenjaynes
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Posts: 35
Joined: Thu Aug 27, 2015 4:50 am

Re: Can't reinstall PDF Xchange Editor

Post by kathleenjaynes »

I restarted my laptop and I was able to download the program, so disregard prior post.
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Tracker Supp-Stefan
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Re: Can't reinstall PDF Xchange Editor

Post by Tracker Supp-Stefan »

Hello kathleenjaynes,

Glad to hear that is sorted!

Cheers,
Stefan
researchguy007
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Posts: 11
Joined: Sun Aug 23, 2015 2:33 pm

Re: Can't reinstall PDF Xchange Editor

Post by researchguy007 »

Update failed before last restart. It resumed on its own after restart, but then displayed the "insufficient privileges" error message as described above. It seems to have uninstalled the version of PDF-XChange Editor that I had without checking for the privilege problem. Brilliant! Now what do I do? I am logged in as an admin, just like the OP.
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TrackerSupp-Daniel
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Re: Can't reinstall PDF Xchange Editor

Post by TrackerSupp-Daniel »

Hello Researchguy007,

Apologies for the delay!

Depending on the exact error message this could be one of two issues.

A)
The updater likely does not have rights to our program data folder. This sometimes happens when the first time the program is run is in administrative mode, or if windows decides to lock down the folders. To resolve this issue, Locate the following folder, and delete it:
"c:\ProgramData\Tracker Software"

B) If you see an Error message like the following:
180413243[1].png
180413243[1].png (64.23 KiB) Viewed 1172 times
Please See the steps in this article: https://www.pdf-xchange.com/knowle ... rinstaller

Kind regards,
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD

+++++++++++++++++++++++++++++++++++
Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
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