ALT-key crashes Editor SOLVED
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ALT-key crashes Editor
After switching to "Full Screen Mode" and hitting the ALT-key (inadvertently) the Editor crashed and showing a message before closing.
Now restarting the Editor (I didn't reboot) and pressing the ALT-key instantly closes the Editor without any message.
Can anyone confirm this behaviour?
HaPe
Now restarting the Editor (I didn't reboot) and pressing the ALT-key instantly closes the Editor without any message.
Can anyone confirm this behaviour?
HaPe
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Re: ALT-key crashes Editor
Confirmed!
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PDF-XChange PRO, 10.1.1 (Build 381) / W7 SP1 x64
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Re: ALT-key crashes Editor
KeyTips strikes again.
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Re: ALT-key crashes Editor
I restartet my system trying to reproduce the crash error message that might have given me a crash dump file - to no avail:Ovg wrote:Confirmed!
Editor just closes when hitting the ALT-key.
Before the first crash happened my system didn't have a "LocalDumps" - key in the registry.
Wouldn't it be useful if this key is automatically created during installation of Editor?
https://www.pdf-xchange.com/knowle ... estigation
HaPe
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Re: ALT-key crashes Editor
In my case, the editor just hangs when I press Alt key and
standard windows dialog "PDF-XChange Editor is not responding" appears after a few mouse clicks.
standard windows dialog "PDF-XChange Editor is not responding" appears after a few mouse clicks.
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Re: ALT-key crashes Editor
Same in my case, also changing textcontent is not possible: editing the text, clicking beside the box -> "Editor is not responding"Ovg wrote:In my case, the editor just hangs when I press Alt key and
standard windows dialog "PDF-XChange Editor is not responding" appears after a few mouse clicks.
I deinstalled the 2018 and installed the last 2017 ....
Regards,
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Shri Mataji Nirmala Devi, founder of Sahaja Yoga
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Re: ALT-key crashes Editor
I had the same problem with V7.0.324.0. When I did Alt-Tab to change to another program once or twice, Editor crashed reliably on 2 different PCs (both Win7 x64, both NOT in Fullscreen mode). There was no CrashDump in \[user]\AppData\Local\CrashDumps.
It seems the reason was importing the previously exported settings from V6 (in one case) and V7.0.323.2 (other PC) after updating. Actually I thought that would work now and keep the Icon customizations from V6, but it did not.
Solution was "Reset Settings" and doing all settings and customizations again. At least both machines are working ok now, fullscreen or not. BTW: Signatures (written, not digital) and their password were kept.
Regards
Chris
It seems the reason was importing the previously exported settings from V6 (in one case) and V7.0.323.2 (other PC) after updating. Actually I thought that would work now and keep the Icon customizations from V6, but it did not.
Solution was "Reset Settings" and doing all settings and customizations again. At least both machines are working ok now, fullscreen or not. BTW: Signatures (written, not digital) and their password were kept.
Regards
Chris
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Re: ALT-key crashes Editor
So far I have had no problems with the Alt key, either using it with KeyTips, or switching between programs using Alt Tab. I have had no problems with importing and exporting settings. This is with both Windows XP and Windows 7.
Based on the previous post, this might be because I re-did all customizations and settings when I switched to Version 7, as many Version 6 settings could not be imported.
Based on the previous post, this might be because I re-did all customizations and settings when I switched to Version 7, as many Version 6 settings could not be imported.
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Re: ALT-key crashes Editor
2ChrisZ16
Well done! Thanks for sharing!
Well done! Thanks for sharing!
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Re: ALT-key crashes Editor
I was helped by the Toolbar-> Reset All
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Re: ALT-key crashes Editor
Resetting the toolbar (which I customized) didn't help me but this time I was able to get a crashdump file.
I attached 2 files in case they are of any use.
HaPe
I attached 2 files in case they are of any use.
HaPe
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Re: ALT-key crashes Editor
Hello guys,
I have notified the appropriate developer about this and he will take a look at this problem when he gets at work on Monday (Canadian time). Also I would like to thank you about the detailed explanation and investigations on this matter and I hope this will help to solve this issue much faster.
Cheers,
Alex
I have notified the appropriate developer about this and he will take a look at this problem when he gets at work on Monday (Canadian time). Also I would like to thank you about the detailed explanation and investigations on this matter and I hope this will help to solve this issue much faster.
Cheers,
Alex
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Re: ALT-key crashes Editor
It seems that I found something interesting: there is a limit on the number of buttons in the Title Bar.
With 17 buttons or less in the Title Bar no problem with Alt key.
With 17 buttons or less in the Title Bar no problem with Alt key.
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Re: ALT-key crashes Editor
324.1 doesn't help. Look at my previous post.
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Re: ALT-key crashes Editor
Hello Ovg,
Passed this to the appropriate developer - we'll see this fixed asap.
Cheers,
Alex
Passed this to the appropriate developer - we'll see this fixed asap.
Cheers,
Alex
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Re: ALT-key crashes Editor
Hello Alex!
Thank you!
WBR, Oleg
Thank you!
WBR, Oleg
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Re: ALT-key crashes Editor
Looks like Ivan fixed this overnight!!!
No longer crashes as of 324.1
No longer crashes as of 324.1
Dan McIntyre - Support Technician
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Re: ALT-key crashes Editor
Hello, Daniel!
Great! Many thanks to all team!
When this update will be available?
Great! Many thanks to all team!
When this update will be available?
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Re: ALT-key crashes Editor
Hi Ovg.
Cheers.
The problem with hanging editor when you have big customized QuickAccess menu and pressing Alt key - that isn't fixed in 324.1 build. Sorry for inconvenience - we will fix it asap.324.1 doesn't help. Look at my previous post.
Cheers.
Vasyl Yaremyn
Tracker Software Products
Project Developer
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Re: ALT-key crashes Editor
Hi Vasyl!
Thank you for clarification! I was slightly confused by Daniel's answer.
WBR, Oleg
Thank you for clarification! I was slightly confused by Daniel's answer.
WBR, Oleg
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Re: ALT-key crashes Editor
Very sorry OVG, I jumped the gun because I walked into the office this morning and heard about another crash caused by the alt key that was fixed overnight.
Saw the header and that it was from a few days ago initially and assumed it was regarding that issue.
Saw the header and that it was from a few days ago initially and assumed it was regarding that issue.
Dan McIntyre - Support Technician
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Re: ALT-key crashes Editor
Don't worry Daniel!
«He is lifeless that is faultless.»
WBR, Oleg
«He is lifeless that is faultless.»
WBR, Oleg
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Re: ALT-key crashes Editor
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Re: ALT-key crashes Editor
In 324.2 an option has been added to disable KeyTips. That seems to work on disabling them on the Menu Bar. However on the Toolbars on the Title Bar (and possibly other Toolbars) it appears the KeyTips still work, but the black rectangles and numbers are no longer visible. Is that how it is supposed to be?
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Re: ALT-key crashes Editor
Hello Arnold,
Please clarify what exactly do you mean (screenshot with combination that you have used preferably). Maybe you've misplaced keytips with shortcuts (what I can presume from your post).
Cheers,
Alex
Please clarify what exactly do you mean (screenshot with combination that you have used preferably). Maybe you've misplaced keytips with shortcuts (what I can presume from your post).
Cheers,
Alex
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Re: ALT-key crashes Editor
I cant give you a screenshot on this. Here is an example. If I have KeyTips enabled then Alt + 7 selects Combine Files on the Title Bar. If I then disable KeyTips, Alt + 7 still selects Combine Files, but no black rectangle with the number 7 appears.
I had thought that disabling KeyTips would mean that Alt + 7 would not longer select Combine Files.
I had thought that disabling KeyTips would mean that Alt + 7 would not longer select Combine Files.
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Re: ALT-key crashes Editor
Hi,Arnold wrote:...If I then disable KeyTips...
how can I disable the KeyTips. I havn't found it.
Thank you
Andy
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Re: ALT-key crashes Editor
Hi Andy,
Please see the attached image. That is from the latest build (324.2) and in Classic UI mode - if you are in ribbon - this checkbox is not active.
This option disables the black rectangles with the letters for each menu in Classic UI, but does not disable the Alt+ key combinations in general.
Regards,
Stefan
Please see the attached image. That is from the latest build (324.2) and in Classic UI mode - if you are in ribbon - this checkbox is not active.
This option disables the black rectangles with the letters for each menu in Classic UI, but does not disable the Alt+ key combinations in general.
Regards,
Stefan
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Re: ALT-key crashes Editor
mh...
it's not in my option
it's not in my option
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Re: ALT-key crashes Editor SOLVED
Hi Andy,
Make sure to updat eto 324.2 (from last night), and to be in Classic UI - and it will be there.
Cheers,
Stefan
Make sure to updat eto 324.2 (from last night), and to be in Classic UI - and it will be there.
Cheers,
Stefan
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Re: ALT-key crashes Editor
It seems that this is fixed in 324.2
Great! Thanks.
Great! Thanks.
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Re: ALT-key crashes Editor
Dan McIntyre - Support Technician
Tracker Software Products (Canada) LTD
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Our Web site domain and email address has changed as of 26/10/2023.
https://www.pdf-xchange.com
Support@pdf-xchange.com
Tracker Software Products (Canada) LTD
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Our Web site domain and email address has changed as of 26/10/2023.
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Support@pdf-xchange.com