Signed PDF can't be opened

Discussion for the End User use of OCR in PDF-XChange Editor and Viewer

Moderators: TrackerSupp-Daniel, Tracker Support, Paul - Tracker Supp, Vasyl-Tracker Dev Team, Chris - Tracker Supp, Sean - Tracker, Ivan - Tracker Software, Tracker Supp-Stefan

Post Reply
cgasser
User
Posts: 2
Joined: Fri Jun 07, 2013 8:39 am

Signed PDF can't be opened

Post by cgasser »

We're using the PRO Version of the Viewer. We do get signed invoices that we can't open with the Viewer. In Acrobat Viewer X we're able to open it without any problem. Acrobat says: PDF/A standard PDF. And it tries to check signature online.

Any idea how to open this PDF with PDF Viewer? If needed I can provide one of this invoices, but don't want to post it here.

BR
CG
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17810
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Signed PDF can't be opened

Post by Tracker Supp-Stefan »

Hello C Gasser,

Welcome to our forums. First please make sure that you have the latest builds of the Viewer (2.5.210) and the Editor (3.0.302). Go to Help -> About to check the build number.

If you do and this problem still persists then please archive and attach a sample file to this topic, or if the file is sensitive - send it to support@pdf-xchange.com with a link back to this topic as we would like to take a look.

Regards,
Stefan
cgasser
User
Posts: 2
Joined: Fri Jun 07, 2013 8:39 am

Re: Signed PDF can't be opened

Post by cgasser »

I've done an update to the lastet version which is Build 209 (after the update). Will send you an email with the PDF.

BR
CG
User avatar
Tracker Supp-Stefan
Site Admin
Posts: 17810
Joined: Mon Jan 12, 2009 8:07 am
Location: London
Contact:

Re: Signed PDF can't be opened

Post by Tracker Supp-Stefan »

Hello Christoph,

Thanks for the sample.
This is actually a PDF portfolio.

The Viewer will not show the files the same way Adobe would - but you can still see all files in a portfolio from the attachment pane:
https://www.pdf-xchange.com/knowled ... nge-Viewer

The PDF-X Editor will show a side pane with all documents in the portfolio, but for now can't display the actual files included in the portfolio and this is coming in a future build.

Best,
Stefan
Post Reply