Hello,
My company refreshed (updated) my computer a week or so ago, and I attempted to reload PDF-XChange Viewer PRO from the website. It went fine, and I entered the Keycode that I obtained via an email from Dec 2012. I thought everything went well, but when I went to digitally sign a pdf document, I was informed that this function is only available in the "PRO" version. Gee, I thought I was using the PRO version that I paid for in Dec 2012. This stuff is so complicated. Do you guys have a "Jitterbug" version of PDF-XChange Viewer PRO available?
Purchased PDF-XChange Viewer PRO in Dec 2012,but changed PCs
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Re: Purchased PDF-XChange Viewer PRO in Dec 2012,but changed
Hi Michael,
Did you type it in manually, or copy and paste. First please try to copy and paste your serial key in the viewer Help->Enter a Serial Key, it should turn blue if it's happy with your code and click Apply and Ok.
If you are still having problems licensing the viewer, please email support@pdf-xchange.com with your serial key and we'll get to the bottom of it.
Best,
Chris
Did you type it in manually, or copy and paste. First please try to copy and paste your serial key in the viewer Help->Enter a Serial Key, it should turn blue if it's happy with your code and click Apply and Ok.
If you are still having problems licensing the viewer, please email support@pdf-xchange.com with your serial key and we'll get to the bottom of it.
Best,
Chris
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Chris Attrell
Tracker Sales & Support North America
http://www.tracker-software.com
Chris Attrell
Tracker Sales & Support North America
http://www.tracker-software.com
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Re: Purchased PDF-XChange Viewer PRO in Dec 2012,but changed
Chris,
A cut and paste of the Keycode worked.
Thank you for your help!
A cut and paste of the Keycode worked.
Thank you for your help!
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Re: Purchased PDF-XChange Viewer PRO in Dec 2012,but changed
Best regards
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com
Paul O'Rorke
Tracker Support North America
http://www.tracker-software.com